Field Engineer Apprentice

Virgin Media Ltd; Metropolitan Borough of Solihull; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading telecommunications company is seeking a Field Technician Apprentice to master installation and repair of broadband, phone, and TV services. Earning £26,500, you will receive training and work outdoors in varied conditions. Ideal candidates should possess a full UK driving license and have strong problem-solving skills. Enjoy a flexible benefits package including health care, 25 days holiday and a chance for performance bonuses. This role promises a unique opportunity to grow within a dynamic environment.

Benefits

25 days holiday, increasing to 28 after 5 years

Flexible benefits package including pension contributions

Private Bupa healthcare

Generous maternity and paternity leave

Qualifications

• A full UK driving licence to drive company vans.
• Ability to work in elevated heights and outdoor environments.
• Must have the right to work in the UK.

Responsibilities

• Master installing and fixing phone, TV, and broadband products.
• Adjust signal levels and connections.
• Configure advanced equipment.
• Perform physical, hands-on work in changing weather conditions.

Skills

Tech-savvy

Effective communication skills

Comfortable with practical, hands-on work

Problem-solving

Job description

Embrace the tech revolution

Our Field Engineers are the qualified experts who dazzle our customers every day, by installing or fixing products in their homes and businesses while offering professional advice.

Grow your potential as a Field Technician Apprentice and join us in connecting communities through our technology, earning £26,500 whilst doing it and gaining an industry recognised qualification. Got a full driver’s licence that allows you to drive one of our vans? Perfect! You’ll use it to reach customers across the region, delivering a friendly, knowledgeable service and linking them to what truly matters.

You’ll also help expand our business by encouraging referrals and earn a £50 bonus for every new customer! As a Field Technician Apprentice, you’ll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services.

Role & Responsibilities

By the end of the apprenticeship scheme, you will have mastered the ins and outs of installing and fixing our phone, TV and broadband products, including the following tasks:

• Adjusting signal levels and connections
• Configuring our advanced equipment
• Working at heights to install and update equipment on poles
• Working outdoors in all weather conditions – performing physical, hands‑on work in changing environments

Requirements

In order to be considered, you must have the following:

• A full UK driving licence that entitles you to drive our vans and feel comfortable with tasks involving elevated heights.
• Right to work in the UK, with the ability to obtain it if not already granted.
• Living in close proximity to your designated areas to minimise travel.

We are an equal‑opportunity employer and welcome candidates of all backgrounds and circumstances.

Desired skills & qualities

We are looking for tech‑savvy individuals who relish problem‑solving and embody our brand values. Ideal candidates will be:

• Comfortable with practical, hands‑on work.
• Effective communication skills to provide advice to customers.
• Willing to learn and adapt to new technologies.

Benefits & Compensation

This apprenticeship offers the chance to accumulate a diverse set of skills, gain experience and knowledge needed to progress within our organisation.

Pursue a Level 2 Telecoms Field Operative apprenticeship while earning a salary of £26,500, rising to £29,000 upon completion. After a qualifying period, we will also enter you into a Regional Bonus Scheme.

• 25 days holiday, increasing to 28 days after 5 years, plus your birthday off.
• Flexible benefits package including matching up to 10% of your pension contribution, holiday buying and selling, and discounts on shopping, travel and more.
• Private Bupa healthcare – up to 26 weeks' paid maternity & adoption leave, plus generous paternity and neonatal leave.
• And plenty more to support you inside and outside of work.

Next steps

Once you have submitted an application, the next steps of the process are likely to include an online test, a telephone interview, a coaching call and an assessment centre.

When you apply, you may be asked about any adjustments you might need to support the recruitment process – let us know, and we will discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert; therefore we may bring the closing date forward.

We encourage all interested applicants to apply as soon as possible.

All roles require a criminal record check and some roles may require a financial probity check. If you are offered a role, your condition will be based on the passing of background checks.