Field Engineer

Thames Water Utilities Limited; Charlton; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading water services provider is seeking a Field Engineer (Nights) to ensure the effective operation and maintenance of the Water Network. Responsibilities include identifying and resolving system leakage and customer issues, carrying out routine operations, and adhering to safety standards. Candidates should possess relevant qualifications, IT and communication skills, and a valid UK Driving Licence. The position offers a starting salary of £29,000 per annum along with comprehensive benefits including annual leave and a generous pension scheme.

Benefits

Starting salary of £29,000 per annum

24 days annual leave, increasing to 28

Company Van and PPE provided

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Appropriate educational level or qualification in a water network or leakage role.
• Valid UK Driving Licence required.
• Understanding of key Company operating procedures relevant to the role.

Responsibilities

• Identify and resolve system leakage issues.
• Investigate and resolve customer enquiries and complaints.
• Ensure compliance with TW safety standards.

Skills

IT skills

Communication skills

Basic customer service skills

Education

NVQ Level 2 / City & Guilds / GCSE or equivalent experience

Job description

We are hiring for a Field Engineer (Nights) to provide excellent service to Thames Water customers, through the effective operation and maintenance of the Water Network.

This role will require a range of tasks to be undertaken from routine maintenance through to complex investigations and issue resolution.

What you’ll be doing as a Field Engineer (Nights)

• Undertaking a series of tasks to enable the identification and resolution of system leakage, including Step Testing, Flow/Flush Testing of District Meters, Waste Meter Maintenance & Logging, Seepage Investigations and more.
• Undertaking a series of tasks to enable the identification and resolution of system issues impacting levels of service such as Poor Water Quality, Poor Pressure and Burst Pipes.
• Undertaking a series of tasks to investigate and resolve customer enquiries and complaints.
• Routine activities to support day‑to‑day operations.
• Safety & Wellbeing – ensuring that all work is carried out in accordance with the TW safety standards and guidance.

Base location and working pattern

Base location: Ashford Common – TW15 1RU or Deephams – Enfield, North London – N9 0BA.

Working pattern or hours: Night Shift – 38 hours per week (Mon – Thurs). This role will be carried out on an out‑of‑hours shift pattern, 20:00 – 06:00.

Qualifications and skills

• Appropriate educational level / qualification (e.g., NVQ Level 2 / City & Guilds / GCSE) or equivalent experience in either a water network or leakage role.
• IT skills – required to communicate via a portable device.
• Understanding of key Company operating procedures relevant to the specific role.
• Communication skills, basic customer service skills.
• Valid UK Driving Licence.

Benefits

• Offering a starting salary of £29,000 per annum, depending on skills and experience.
• Annual Leave: 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
• Company Van and PPE provided.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a wide range of benefits to support health, wellbeing and finances, including annual health MOTs, access to physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.