Field Collections Agent

The Midland; Tees Valley; On-site; GBP 27,000 - 36,000; Full time

Job summary

A financial services company is looking for a Field Collections Agent in the UK. This role offers flexible hours and the opportunity to earn up to £35,765 annually with a starting salary of £27,965. Candidates must have a clean criminal record, a full driving licence, and a comfortable experience in customer engagement. Benefits include 31 days holiday, bonuses, and ongoing training. Applicants should reside within Hartlepool, and their work will involve independent visits to customers to discuss payment options.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Ongoing training and professional development

Qualifications

• Must have clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Must own a car and have business insurance.

Responsibilities

• Visit customers to resolve outstanding arrears.
• Handle accounts for both regulated and non‑regulated clients.
• Accept payments and set up repayment plans.
• Educate customers about potential consequences of non‑payment.
• Use iPad to update account outcomes in real time.

Skills

Full UK driving licence

Tech-savvy

Independent working

Customer engagement

Job description

Field Collections Agent

About the Role

Start date 16th February 2026. Location: Within a 90-minute travel radius of your home (applicants must reside within Hartlepool). Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus. Earnings potential: Up to £35,765 per year (inclusive of car allowance). Hours: Flexible, 40 hours per week (including prime hours). No warrant work involved.

You hold a full UK driving licence and have access to a vehicle? Prefer working independently, outdoors, and engaging with people face‑to‑face? Value flexibility and autonomy in your schedule? If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

Your key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non‑regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re‑engage customers with client services
• Educate customers about the potential consequences of non‑payment
• Use an Orbit‑supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday‑Friday visiting between 8 am‑8 pm and Saturday 9 am‑1 pm. Ten of your 40 hours must be worked during prime hours. Prime hours are 4 pm‑8 pm Monday and Saturday 9 am‑1 pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200‑£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech‑savvy and comfortable working independently

Job Details

Job Type: Full‑time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD