Field Collections Agent

The Midland; Lowestoft; On-site; GBP 27,000 - 36,000; Full time

Job summary

A financial services provider is recruiting a Field Collections Agent in Lowestoft. The role involves visiting customers at their homes to assist with payment options and financial guidance. Successful candidates will enjoy flexible hours within a supportive environment. The position offers an attractive salary with significant bonuses, a friendly working atmosphere, and various benefits including a fuel card and ongoing training. Applicants must have a full driving license and be comfortable using technology.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses

Comprehensive induction programme

Ongoing training and professional development

Qualifications

• Must hold a full UK driving licence and have access to a vehicle.
• Tech-savvy and comfortable working independently.
• Clear criminal record and no CCJs, IVAs, or bankruptcies in the last 6 years.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Accept payments and set up repayment plans.

Skills

Customer engagement

Empathy

Problem-solving

Time management

Tools

iPad

Job description

Field Collections Agent

Start date: 16th February 2026
Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft)
Salary: £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200–£400)
Earnings potential: Up to £35,765 per year (incl. car allowance)
Hours: Flexible, 40 hours per week (including prime hours)
No warrant work involved.

Do you hold a full UK driving licence and have access to a vehicle?
Prefer working independently, outdoors, and engaging with people face‑to‑face?
Value flexibility and autonomy in your schedule?
If that sounds like you – Orbit Credit Services has an excellent opportunity waiting.

About the role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You'll offer empathy, guidance, and practical solutions that make a real difference.

Key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real time.

Working hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:
Monday‑Friday: visiting between 8am‑8pm
Saturday: 9am‑1pm
10 of your 40 hours must be worked during prime hours (4pm‑8pm Monday and Saturday 9am‑1pm).

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record.
• No CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and will require business insurance.
• Tech‑savvy and comfortable working independently.

Job type: Full‑time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD