Field Collections Agent

Encore Capital Group; Lowestoft; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A reputable financial services company is seeking a Field Collections Agent in Lowestoft. This role involves visiting customers at their homes to provide empathetic financial solutions and handling payment plans. The successful candidate will enjoy flexible working hours, an attractive salary with uncapped monthly bonuses, and a supportive work environment. Applicants must have a full UK driving license and access to a vehicle, with opportunities for professional development.

Benefits

31 days holiday including bank holidays

Fuel card for business use

Referral bonus scheme

Uncapped monthly bonuses

Comprehensive induction programme

Ongoing training and development

Access to Medicash and EAP

Qualifications

• Full UK driving license and access to a vehicle.
• Clear criminal record and no bankruptcies/CCJs in the last 6 years.
• Comfortable working with technology and independently.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Accept payments and set up repayment plans for clients.
• Educate customers about consequences of non-payment.

Skills

Ability to work independently

Empathy and customer engagement

Tech-savvy

Job description

Field Collections Agent

**Start date 16th February 2026**

Location: Within a 90‑minute travel radius of your home (applicants must reside within Lowestoft)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200‑£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including prime hours) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non‑regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re‑engage customers with client services
• Educate customers about the potential consequences of non‑payment
• Use an Orbit‑supplied iPad to update account outcomes in real time

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am‑1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm‑8pm Monday and Saturday 9am‑1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech‑savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD