Field Collections Agent

Encore Capital Group; Birkenhead; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A well-known financial services provider is seeking a Field Collections Agent based in Birkenhead or Liverpool. The role involves visiting customers to resolve financial issues with a focus on empathy and solutions. Candidates should have a full UK driving licence and experience in independent work. The position offers a salary range of £27,965 to £35,765 per year, flexible working hours, and various benefits including uncapped bonuses.

Benefits

31 days holiday including bank holidays

Fuel card for business use

Referral Bonus Scheme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Qualifications

• Clear criminal record with no CCJs, IVAs, or bankruptcies in the last 6 years.
• Own car with business insurance and a full driving licence.
• Ability to work independently and engage with customers.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Accept payments and set up repayment plans.

Skills

Full UK driving licence

Sales experience

Tech-savvy

Comfortable working independently

Job description

Field Collections Agent

Start date: 12th January 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Birkenhead or Liverpool)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you?

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face‑to‑face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40-hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech‑savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year