Field-Based IT Support Analyst – Client Sites (NI)

Pearson Whiffin IT & Digital; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in Northern Ireland is looking for a Support Analyst to provide first- and second-line technical support to clients. The ideal candidate will be proactive and focused on customer service, ensuring that all hardware, software, and network systems function effectively. This role offers a field-based opportunity to work directly with end-users across various client sites.

Qualifications

• Proactive and customer-focused mindset.
• First- and second-line technical support experience.

Responsibilities

• Provide day-to-day technical support to clients.
• Ensure hardware, software, and network systems run smoothly.

Job description

A leading IT services provider in Northern Ireland is looking for a Support Analyst to provide first- and second-line technical support to clients. The ideal candidate will be proactive and focused on customer service, ensuring that all hardware, software, and network systems function effectively. This role offers a field-based opportunity to work directly with end-users across various client sites.