Field Application Scientist - Hematology

Formr; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-growing medical technology company in the UK is looking for a Field Application Specialist to enhance customer success by integrating AI-powered diagnostic solutions into clinical workflows. This role involves hands-on training, technical support, and collaboration with laboratories and commercial teams. The ideal candidate will have at least two years of experience in a clinical environment, excellent communication skills, and a passion for innovation in healthcare. Travel may be required up to 50%.

Qualifications

• Minimum two years of experience in a hematology or clinical laboratory environment.
• Hands-on experience with blood smears, bone marrow analysis, or cell morphology.
• Flexible to travel up to 50%.

Responsibilities

• Lead implementation and integration of digital diagnostic solutions with customer systems.
• Provide expert pre and post-sales technical support.
• Partner with laboratories to optimize digital workflow adoption and ROI.

Skills

Communication skills

Training and presentation skills

Customer relationship management

Knowledge of AI and digital solutions

Education

IBMS Registration Portfolio

IBMS Certificate of Competence

HCPC registration

Job description

About the Company

A fast-growing global medical technology company is redefining how diagnostics are performed in clinical laboratories.

Through the application of advanced imaging and AI-driven solutions, their platform enables high-resolution digital review of samples, improving diagnostic efficiency, accuracy, and overall laboratory workflow.

With strong investment and a clear growth strategy through 2026, the company is driving the shift toward digital transformation and automation across hematology and wider diagnostic fields.

About the Role

We are seeking a Field Application Specialist to join a world class customer success and implementation team.

This position bridges science, technology, and clinical practice, helping laboratories integrate advanced AI powered digital solutions that replace traditional manual workflows.

You will work across pre-sales, installation, training, and ongoing customer support, collaborating closely with commercial, technical, and R&D teams to ensure a seamless customer experience.

What You Will Be Doing

Implementation and Training

• Lead implementation and integration of digital diagnostic solutions with customer systems and middleware
• Conduct on site and virtual user training sessions, workshops, and validation support
• Guide customers through regulatory and validation requirements for system deployment

Technical Support and Troubleshooting

• Provide expert pre and post sales technical support
• Collaborate with engineering teams to resolve complex issues and ensure product reliability

Customer Success and Feedback

• Partner with laboratories to optimize digital workflow adoption and ROI
• Gather user insights and performance data to help shape product improvements
• Maintain trusted, long-term relationships with clinical users and key stakeholders

Sales Support

• Support demonstrations at conferences, trade shows, and customer sites
• Collaborate with commercial teams to drive engagement and adoption

About You

• Minimum two years of experience in a hematology or clinical laboratory environment
• Hands on experience with blood smears, bone marrow analysis, or cell morphology
• Excellent communication and presentation skills, confident leading training and supporting customers
• Passionate about AI, digital transformation, and innovation in healthcare
• Flexible to travel up to 50%

Region Specific Requirements

United Kingdom

• Must have completed the IBMS Registration Portfolio and obtained the IBMS Certificate of Competence
• HCPC registration required