Field Application Engineer

Allye Energy; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy storage company is seeking a Field Application Engineer in London to lead their delivery engineering function. You will be responsible for maintaining over 98% uptime of battery energy storage systems, developing fixes for field issues, and ensuring exceptional customer support. Strong embedded systems knowledge and remote debugging expertise are essential. This role requires team leadership and effective communication skills.

Qualifications

• 5+ years in production support for embedded or industrial systems.
• Strong embedded systems knowledge including C/C++ and Python.
• Experience with customer-facing communication and team leadership.

Responsibilities

• Lead the delivery engineering function and maintain deployed systems.
• Develop fixes for field problems and build diagnostic tools.
• Manage support team and coordinate with outsourced technicians.

Skills

Embedded systems knowledge (C/C++, Python)

Remote debugging expertise

Customer-facing communication skills

Calm under pressure

Team leadership or mentoring experience

Job description

Company Description

Allye Energy is revolutionising the energy storage sector with our cutting‑edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.

Job Description

As Field Application Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You’ll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems—maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won’t just report problems; you’ll solve them.

Responsibilities

Field Operations & Monitoring

• 24/7 monitoring of all field systems (through your team)
• First response to system failures and performance issues
• Remote debugging and problem resolution
• Customer operational reporting and communication
• Manage escalations and critical incidents

Technical Problem-Solving

• Develop fixes for field issues—actual embedded software changes
• Build diagnostic tools to find problems faster
• Root cause analysis with detailed documentation
• Remote system configuration and optimisation

Team Leadership

• Lead Field Support team
• Coordinate outsourced support technicians (extended shift coverage)
• On‑call rotation for critical escalations
• Train team on troubleshooting methodologies

Feedback Loop

• Feed field intelligence back to Software Development
• Track recurring issues and patterns
• Prioritise fixes based on field impact
• Document all incidents and resolutions systematically

Qualifications

Education & Experience

Essential Skills & Experience

• 5+ years in production support/field engineering for embedded or industrial systems
• Strong embedded systems knowledge (C/C++, Python)
• Remote debugging expertise (SSH, logging, diagnostics)
• Systems thinking and structured troubleshooting
• Customer‑facing communication skills
• Ability to stay calm under pressure
• Team leadership or mentoring experience

Desirable Skills & Experience

• Battery management systems or energy storage
• CAN protocols and industrial communication
• 24/7 operations environment experience
• Experience managing remote/outsourced teams
• IoT monitoring platforms

Additional Information

Please note that at this time we are unable to provide UK visa sponsorship

Strictly No Agencies