Field Account Manager

Daisy Communications; Crawley; Remote; GBP 29,000 - 35,000; Full time

Job summary

A leading telecom service provider is seeking a proactive Field Account Manager to engage with SME clients. The role involves driving revenue through effective relationship management, cross-selling, and up-selling. Candidates should possess excellent communication skills and a strong ability to manage relationships. This position offers a salary of up to £35,000 plus benefits including 25 days holiday and professional development opportunities.

Benefits

25 days holidays plus bank holidays

£500 referral scheme bonus

Professional development opportunities

Access to discounts with retailers

Qualifications

• Account Manager experience is preferred.
• Availability to stay away from home at least once per week.
• Ability to manage workload effectively.

Responsibilities

• Build strong, long-term relationships with customers through face-to-face meetings.
• Provide pricing and complete paperwork on-site to streamline the sales cycle.
• Execute account development plans tailored to client’s objectives.

Skills

Excellent communications skills

Strong organisational skills

Ability to develop trusting relationships

Self-motivated

Problem Solving

Computer literate

Job description

Overview

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Location: Field-Based - Various Areas Available
Working Hours: 8:30–9:00 AM to 5:00–5:30 PM
Salary: Up to £35,000 plus £5,000 car allowance/Company Car

What You’ll Do

We’re looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you\'ll engage with a variety of SME clients (typically 10–50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling. Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions.

You’ll typically spend four days a week out in the field visiting customers, with one day working from the office. The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.

Responsibilities

• Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up
• Provide pricing and complete paperwork on-site to streamline the sales cycle
• Understand customer needs through effective questioning and active listening
• Create and execute account development plans tailored to each client’s business objectives
• Present customised, value-driven proposals aligned with customer goals
• Collaborate with internal teams to deliver a seamless, end-to-end service
• Schedule and carry out proactive outbound communications, including arranging your own appointments where needed
• Drive product penetration through strategic cross-selling and up-selling
• Meet and exceed revenue targets while minimising churn
• Identify at-risk customers and flag them to the appropriate teams to support retention
• Keep customer records, contact details, and notes up to date in our CRM systems
• Maintain accurate decision-maker information and build rapport with key stakeholders
• Stay current with industry trends and continuously seek opportunities for personal and professional growth

Qualifications

• Availability to stay away from home once per week
• Excellent communications skills; verbal and written
• Ability to develop trusting relationships
• Fast thinking
• Self-motivated
• Resilient and strong willed
• Enthusiastic and willing to learn
• The ability to work under pressure
• Excellent customer relations skills
• Ability to manage workload
• Strong organisational skills
• Strong team worker
• Computer literate
• Account Manager Experience
• Problem Solving

Benefits

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you\'re getting married

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