FHUK Distributions Executive

Malmaison Hotel Du Vin Holdings Limited; Greater London; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading hospitality company in Greater London seeks a motivated Distribution Co-ordinator to support their teams by managing client communications and reservation systems. The ideal candidate will have proven experience in a similar role, excellent attention to detail, and a passion for customer service. Competitive pay, comprehensive perks, and opportunities for growth in a supportive environment are offered.

Benefits

Discounted Staff & Friends rates

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes up to £1500

Provided uniforms

Wellness & National Campaign Days

Instant pay access through Wagestream

Mental Health support initiatives

Employee Assistance Programme

Qualifications

• Proven experience in a similar role related to distribution or reservations.
• Excellent attention to detail and time management skills.
• Passion for customer service and teamwork.

Responsibilities

• Join the Distribution team maintaining communications with clients and partners.
• Support sales and revenue teams with reservation system interfaces.
• Contribute to a successful and enthusiastic culture within the team.

Skills

Attention to detail

Customer service

Technical knowledge

Problem solving

Team management

Job description

DISTRIBUTION CO-ORDINATOR, FRASERS HOSPITALITY UK

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 23 properties in EMEA. Brands include Fraser Suites, Fraser Place, Capri and Fraser Residence. These perfectly located properties can be found in London, Scotland, Germany, Paris and Middle East providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

What you will be doing as a Distributions Co-ordinator

At Frasers Hospitality UK Ltd we are looking for a motivated Distribution Co-ordinator to join our team at our UK Head Office. You will work closely with and report into the Distribution team, maintaining open communications with existing clients and opening channels by connecting to new partners. You will support the sales and revenue teams to perform to optimum levels, by possessing technical knowledge of multiple reservation system interfaces, managing data integration by supervising the rate loading process in the business. You will help contribute to a culture of enthusiasm and success within the team and across the business, staying up to date with hotel distribution technology and industry trends.

You are a passionate and driven individual, with a flare for technical and systems knowledge with excellent attention to detail. If you are a brilliant communicator and problem solver this role will help you develop these skills further as you begin to work with new and existing clients. Your leadership skills will further expand as you effectively motivate your colleagues and hotel teams with your system solutions. You should have previous experience in reservations and be driven to succeed and deliver the best results.

What we’re looking for

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

In addition to competitive rates of pay we offer

• Heavily discounted Staff & Friends and Family Rates at Frasers Hospitality.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your friends a job!).
• Uniforms are provided.
• We have Wellness & National Campaign Days which promotes and encourages different activities throughout the year.
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary.
• We are passionate about wellbeing and mental health, and we are working towards having fully qualified Mental Health First Aiders in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle, have removed single use plastics from our day-to-day operation, and are members of Green Tourism with all UK properties boasting Silver or Bronze accreditations. In the UK sustainability is a focus for everyone.
• We have moved to a chemical free cleaning system in our properties and an enzyme based eco-friendly system for our apartment kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.