Female Support Worker

Acuity INC; Montford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Montford is seeking a dedicated Female Support Worker to provide compassionate, person-centered care for individuals with complex care needs, including mental health challenges. Responsibilities include delivering tailored care, supporting social activities, and maintaining a supportive environment. Applicants must have a full manual driving licence and experience in mental health support. The role offers competitive pay rates and a comprehensive benefits package, emphasizing personal and professional growth.

Benefits

Westfield Rewards

Health Cash Plan

Employee Assistance Programme

Blue Light Card discounts

NVQs in Health & Social Care

Career progression

Ongoing training

Refer a Friend scheme

Qualifications

• Full manual driving licence needed for driving an adapted mobility vehicle.
• Experience supporting individuals with mental health needs and complex care requirements.
• Ability to communicate effectively with individuals who have varying communication needs.

Responsibilities

• Deliver compassionate, person-centred care on a 1:1 and 2:1 basis.
• Support engagement in meaningful activities within the community.
• Assist with household tasks for a clean and organized home.

Skills

Compassionate care

Communication skills

Patience

Understanding mental health needs

Education

Full manual driving licence

Job description

Female Support Worker (Wem, Shropshire)

Pay rate: Sleep in £9.50, Day rate £13.50 & Waking night rate £14.53 per hour (Weekly or Monthly pay).

Shift Pattern: 8:00am - 20:00pm and 20:00pm - 8:00am.

Overview

Are you ready to make a real difference in someone's life? Do you bring calmness, compassion, and confidence behind the wheel? We're looking for a dedicated Support Worker to work with an individual living with an Acquired Brain Injury (ABI), complex care needs, and mental health challenges, supporting them in their own home. This isn't just about completing tasks - it's about truly understanding the person you support. We're looking for someone who is patient, attentive, and appreciates that every small step forward is a meaningful achievement.

Essential Requirements

• A full manual driving licence - you'll be driving an adapted mobility vehicle.
• Confidence supporting someone with mental health needs, a PEG feed, and who uses a wheelchair.
• The ability to support someone whose communication varies - listening beyond words.
• A calm, genuine presence with a great sense of humour and deep respect for others.

Your Role

As a Support Worker, you'll provide high‑quality, person‑centred care on a 1:1 and 2:1 basis. Your day‑to‑day responsibilities include:

• Delivering compassionate, attentive care tailored to individual needs.
• Supporting meaningful activities and encouraging engagement in the community.
• Promoting social interaction and overall well‑being.
• Helping with household tasks to maintain a clean, comfortable, and organised home.
• Communicating clearly and confidently in the person's preferred manner to build trust and connection.

About Acuity Care Group

With nearly 20 years of experience and over 900 colleagues across operations and support roles, Acuity Care Group is a leading Supported Living healthcare provider. We are made up of three specialist divisions: LD&A – Learning Disabilities & Autism, Bespoke Team Brain Injury. This role sits within our LD&A division, where you'll be supported by an experienced, hands‑on Team Leader. We support adults and children with complex physical and mental health needs across a wide range of settings. Our work is person‑centred at every level – we focus on empowerment, partnership, and enabling the people we support to live fulfilling, enriched lives.

What Happens Next

If you meet the essential criteria, please send us your CV via the job link. If you'd like more information before applying, feel free to give us a call. We'll be in touch as soon as possible to talk through the role, ask a few initial screening questions, and – if you're happy to proceed and have the right experience – arrange an interview via Teams. Acuity Care Group is committed to safeguarding and promoting the welfare of vulnerable individuals. All applicants will undergo Enhanced DBS checks and referencing. We are an equal opportunities employer and welcome applications from all sections of the community. This post is exempt under the Equality Act 2010, Schedule 9, Part 1. Due to the nature of the role and the needs of the individual we support, we can only accept applications from women.

What We Offer

We provide a strong package of benefits, including:

• Westfield Rewards – exclusive discounts from over 1,000 retailers, restaurants, and travel companies.
• Westfield Health Cash Plan – 24/7 GP access plus cashback on everyday health expenses.
• Employee Assistance Programme (EAP) – mental wellbeing, financial, and relationship support.
• Blue Light Card discounts + free event tickets.
• Opportunities to complete NVQs in Health & Social Care.
• Career progression within the organisation.
• Ongoing training and development.
• A generous Refer a Friend scheme – earn up to £500.