FCB Assistant Manager

Flight Centre Careers; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A travel company in Greater London is looking for an Assistant Manager who will drive sales, motivate the team, and manage daily operations. The ideal candidate will have a proven track record in travel consultancy, with at least 6 months of relevant experience and strong leadership skills. This role includes responsibilities such as handling customer inquiries and creating itineraries, ensuring exceptional service delivery, and supporting team members to excel. Attractive employee benefits and a supportive work environment are offered.

Benefits

Commission model

Travel discounts

Career growth opportunities

Health Cash Plan

Wellbeing time

Pension scheme

Charitable giving match

Qualifications

• Proven track record of strong and consistent transfers.
• Minimum of 6 months' Travel Consultant experience.
• Strong leadership abilities with the ability to work under pressure.

Responsibilities

• Drive sales and motivate the team.
• Ensure team meets sales targets.
• Manage day-to-day operations.
• Balance multiple tasks efficiently.
• Resolve customer issues quickly.

Skills

Leadership

Sales Focus

Team Motivation

Customer Service

Problem Solving

Time Management

Job description

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Apply now Refer a friend Job no: 528994
Brand: Flight Centre Brand
Work type: Full time
Location: London
Categories: Sales and Customer Service

Attention Travellers, Your Search for the Perfect Job Ends Here!

Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our customers. The atmosphere is warm, welcoming, and rewards the bold and brave. Leave your ego at the door and bring along your drive, determination, and resilience. You might hit some bumps along the way, but you'll have the full support of your team. So buckle up and read on… your next adventure awaits!

Your First-Class Employee Benefits

• Earn More from Day One: Base wage plus uncapped incentives – earn a percentage of every sale from day one, with no limit on what you can achieve.
• Great Earnings: With a starting retainer of £26,000(commission model is uncapped, meaning earning potential is huge).
• Travel Like a Pro: Access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.
• Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation.
• Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual ‘Global Gathering’ (pack your bags for Lisbon 2024!).
• Be Yourself: Thrive in a workplace that values individualism – come as you are!
• Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements for routine and emergency healthcare.
• Stay Active: Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing.
• So much more: company-matched charitable giving, an excellent pension scheme, an Electric Vehicle Scheme, a share scheme, and several other salary sacrifice benefits.

What It Takes to Be Part of Our Team

• Assistant Manager Leadership: As an Assistant Manager, you'll take charge of driving sales, motivating the team, and helping manage day-to-day operations. You’ll be second in command and work closely with the Team Manager to hit key KPIs and lead the team to success.
• Team Motivator: You inspire, encourage, and support your team members to perform at their best. You’re a natural leader who fosters collaboration and a positive work environment.
• Sales-focused Leader: You’ll ensure your team meets and exceeds sales targets, while also setting the example with your own performance. Your leadership will help drive success and reward the hard work of your team.
• Organised and Efficient: You understand that effective time management is key to leading a successful team. You’ll handle scheduling, managing team workflows, and overseeing the daily operations to keep everything running smoothly.
• Multitasker:In your role, you’ll balance multiple responsibilities, from handling customer inquiries and creating itineraries to training and mentoring your team. You’ll be a hands-on leader who keeps things moving in the right direction, both with customers and behind the scenes.
• Problem Solver: As Assistant Manager, you’ll be the go-to person when things need to be sorted. Whether it’s resolving customer issues or helping your team overcome challenges, you’ll step up and find solutions quickly and efficiently.

How You’ll Open Up the World for Our Customers:

• Create Dream Itineraries: Assist your team in building dream trips for customers, while also ensuring high-quality service and attention to detail.
• Share Your Knowledge: Lead by example by using your travel expertise to make perfect recommendations from a range of options, including flights, accommodation, cruises, tours, insurance, and more.
• Roll Out the Red Carpet: Help ensure that your team delivers exceptional customer service, making each customer feel welcomed, valued, and well taken care of.
• Trusted Advisor: Act as a mentor to your team, guiding them to be trusted advisors to customers, showing both professionalism and genuine care.

Qualifications:

• Proven track record of strong and consistent transfers.
• Minimum of 6 months' Travel Consultant experience.
• Strong leadership abilities with the ability to work under pressure and shoulder extra responsibilities alongside your day‑to‑day consultant role.

Apply now for one of the best adventures you’ll ever have.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail] .