Fault Scheduler

UK Power Networks; England; On-site; GBP 40,000; Full time

Job summary

A leading energy company in the UK is seeking a Faults Scheduler to report to the Work Planner in Borehamwood. The role involves scheduling staff, managing customer service issues, and ensuring compliance with safety standards. Candidates should have strong PC skills, a flexible approach to work, and a commitment to safety. This position offers a salary of £39,283 plus bonuses and allowances, and promotes a culture of teamwork and problem resolution.

Benefits

Performance bonus

Outer London Allowance

Shift allowance

Qualifications

• A basic understanding of the Network and the types of jobs undertaken.
• Ability to work cooperatively with others to achieve shared goals.
• Flexibility in working hours.

Responsibilities

• Schedule and dispatch field staff to ensure timely responses.
• Liaison with customers for updates on job progress.
• Update SAP and other systems promptly.

Skills

Good level PC literacy

Team working

Problem resolution

Flexible attitude to work

Enthusiastic with a strong focus on safety

Education

City and Guilds 2239

Tools

SAP

ADMS (PowerOn)

MRS GPS

Job description

Overview

81665 - Faults Scheduler

This Faults Scheduler Shifted will report to the Work Planner and will work within Network Operations based in our Borehamwood office. You will be a permanent employee.

You will attract a salary of 39283 per annum. Bonus of 3%. Outer London Allowance - 2592.79. 15% Shift allowance.

Close Date: 5th January 2026

Nature & Scope: You will be part of a team for the correct utilisation, allocation and management of resources for delivering all work streams within a geographical area. Together with Schedulers, Field Staff Supervisors and Field Teams you will deliver an excellent service to the customer ensuring we meet the requirements of our Guaranteed Service Standards. The post holder should ensure that they set the highest standards in all areas including professional conduct. You will operate 7 days per week on shifts.

Dimensions

• To safely schedule staff direct and contractors in the Region.
• Achieve full utilisation of the resources and update scheduling tools or any new scheduling systems.
• Operate work management tools ADMS (PowerOn), MRS GPS, SAP and PC systems to assist with the issuing and completion of work.
• Proficiency in Word, Excel and any other software programmes.
• Raise and process purchase orders using SAP including the generation of management reports.
• Take and resolve telephone queries from internal and external customers.
• Liaise with other Directorates.
• Help investigate customer complaints.
• Record and coordinate Electricity Guaranteed Standards.
• Liaise with Field Staff and update systems with information from site.
• Liaison with Local Authorities regarding NRSWA and Section 74 issues.
• Liaise with contractors to ensure compliance with Section 74 of the New Roads and Street Works Act.
• Raise or request Street Works Permits and Private Works.
• Ensure compliance with procedures.
• Carry out a storm role during emergencies as part of the local ERC.

Principle Accountabilities

CML Customer Service and Financial:

• Schedule and dispatch field staff to ensure – all field teams (including Gangs) are dispatched to site.
• Times to site are kept to a minimum.
• Liaison with staff on site to ensure customers are updated with the latest ETA (AOS) and ETR.
• Maintain minimum achievable restoration times.

Customer:

• Liaise with field staff and update systems to ensure our customers are given up-to-date information regarding their jobs.
• Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.
• Liaison with customers to make appointments and provide updates on progress with jobs.
• Schedule resources to minimise CML impact and customer complaints.

Process:

• Safely schedule staff direct and contractors.
• Update SAP and other systems promptly.
• Raise purchase orders promptly.
• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
• Liaise with contractors to ensure compliance with Section 74 of the New Roads and Street Works Act.
• Manage workloads on time.
• Ensure all relevant information is transferred to the reinstatement contractor to complete works.

Qualifications

• A basic understanding of the Network and the types of jobs undertaken.
• Good level PC literacy and the ability to use a variety of systems with fast and accurate keyboard skills.
• Team working – Ability to work cooperatively with others to achieve shared goals.
• Problem resolution.
• Flexible attitude to work and working hours.
• Ability to work with other staff and other teams within UK Power Networks and external partners.
• Enthusiastic with a strong focus on safety and security of supply.
• City and Guilds 2239 (30497 until qualification gained).

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for health and safety of their employees, those under their control and those who might be affected by the work undertaken. This includes briefing individuals and ensuring there is understanding, competence and application of requirements to work safely and without harming the environment. Employees will understand health and safety risks and apply the controls needed to manage those risks. Where work activities can impact the environment and have legal requirements, employees will understand those impacts and the controls to apply.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.

Key Skills

Employee Orientation, Operational Risk Management, Primavera, Computer Skills, Primavera P6, Medical office experience, Medical Terminology, Schedule Management, Production Planning, Microsoft Project, Medical Scheduling, Phone Etiquette

Employment Type : Full-Time

Experience: years

Vacancy: 1