Family Support Workers

Brook Street Social Care; Malvern; On-site; GBP 28,000 - 33,000; Full time

Job summary

A family support organization in Worcestershire is seeking passionate Family Support Workers to assist parents in meeting their children's needs. This role involves maintaining records, applying a trauma-informed approach, and building trusting relationships. Candidates should have experience with families, strong interpersonal skills, and an NVQ Level 3 qualification (or a willingness to achieve this) along with a UK driving licence. The position offers an annual salary of £28,000 and various benefits including private health care and generous leave policies.

Benefits

Private health care

25 days annual leave + bank holidays

Birthday off

Employee Assistance Programme

Free parking and electric charging points

Access to pool car for family support visits

Qualifications

• Passionate individuals with experience working with children and families are preferred.
• Strong interpersonal skills and ability to quickly build rapport are essential.
• Candidates must hold a Full UK driving licence.

Responsibilities

• Maintain accurate, objective records for parenting assessments.
• Apply trauma-informed approach using the PACE model.
• Build positive, trusting relationships with families.
• Signpost families to additional support services.

Skills

Experience working with children and families

Strong interpersonal skills

Ability to build rapport

Full UK driving licence

Education

NVQ Level 3 qualification or willingness to work towards it

Job description

Overview

Family Support Worker
Setting: Family Assessment Centre
Location: Worcestershire
Salary: £28,000

A values-driven organisation is seeking dedicated Family Support Workers to join a team committed to making a lasting difference in the lives of families and young people.

Role

Family Support Workers play a vital role in supporting parents to meet the physical and emotional needs of their children. Working 12.5-hour shifts across both days and nights, you will observe parent-child interactions and provide sensitive, non-judgemental feedback tailored to each family\'s unique circumstances. Through encouragement and role modelling, you will help empower parents to build stronger, healthier relationships with their children.

Responsibilities

• Maintain accurate, objective records to inform parenting assessments, which may be submitted as evidence to Family Court.
• Apply a trauma-informed approach using the PACE model (Playfulness, Acceptance, Curiosity, Empathy) in daily practice.
• Build positive, trusting relationships with families to support meaningful engagement.
• Signpost families to additional support services related to mental health, substance misuse, and domestic abuse.

What We\'re Looking For

• Passionate individuals with experience working with children and families.
• Strong interpersonal skills and the ability to quickly build rapport.
• NVQ Level 3 qualification (or willingness to work towards it).
• Applicants from diverse professional backgrounds are welcome - transferable skills are highly valued.
• Full UK driving licence required.

Shift Pattern

• 13 shifts over a 4-week period (6 nights / 7 days)
• Includes alternate weekends
• Day shifts: 8:00am - 8:30pm | Night shifts: 8:00pm - 8:30am

Salary & Benefits

• £28,000 annual salary
• Private health care
• 25 days annual leave + bank holidays
• Birthday off
• Employee Assistance Programme
• Free parking and electric charging points
• Access to pool car for family support visits

This is a unique opportunity to join a purpose-led organisation focused not on profit, but on creating a legacy of support for families and young people. If you share these values and are ready to make a meaningful impact, we\'d love to hear from you