Family Support Worker

Brook Street Social Care; Droitwich Spa; On-site; GBP 28,000; Full time

Job summary

A care service provider in Droitwich Spa is seeking a Family Support Worker to support families facing challenges like substance misuse and mental health difficulties. The role involves helping parents with daily routines, offering guidance, and maintaining a safe environment. Candidates should have NVQ Level 3 (or be willing to obtain it) and possess excellent communication skills. This position offers a salary of £28,000, alongside benefits such as private healthcare and generous holiday allowance.

Benefits

Private healthcare

25 days holiday + bank holidays

Birthday off

Employee Assistance Programme

Free parking

Electric charging points

Pool car available for supporting families

Qualifications

• Willingness to complete NVQ Level 3 qualification.
• Strong communication and interpersonal skills.
• Ability to work both day and night shifts.

Responsibilities

• Support parents with daily routines and bonding.
• Observe and provide guidance on parenting practices.
• Help families adjust to the home environment.
• Maintain safeguarding standards and address concerns.

Skills

Empathy

Excellent communication skills

Resilience

Strong transferable skills

Education

NVQ Level 3 or willingness to complete

Job description

Family Support Worker

Salary: £28,000

Location: Birmingham (Residential Family Assessment Setting)

Shifts: 13 shifts over 4 weeks (6 nights / 7 days), incl. alternate weekends

About the Home Setting

This role is based in a beautiful 8‑apartment residential family assessment service. Each family lives in their own fully self‑contained apartment, creating a safe, homely and dignified environment. The service supports families referred by local authorities across Birmingham, Worcester, Hereford and Somerset.

Who You'll Be Supporting (Clients)

You will work directly with:

• New parents needing guidance and support
• Families with older children where additional parenting capacity support is required
• Families experiencing challenges such as:

• Substance misuse
• Mental health difficulties
• Domestic abuse
• Low parenting confidence / first‑time parenting support

Families stay for 16‑week placements, during which you help them develop routines, confidence and long‑term independence.

Role Overview

As a Family Support Worker, you will work within the residential home to:

• Support parents with daily routines, feeding, hygiene, safety and bonding
• Observe parenting practices and provide strengths‑based guidance
• Help families adjust, settle and feel safe in the home environment
• Maintain safeguarding standards and elevate concerns appropriately
• Build positive relationships while maintaining professional boundaries
• Work collaboratively with social workers and multi‑agency partners
• Promote independence to prepare families to transition back into the community

Requirements

• NVQ Level 3 (or willingness to complete it)
• Strong transferable skills from care, education, housing, early years, community or support backgrounds
• Empathy, resilience, calm approach and excellent communication skills
• Ability to work long day shifts (8am‑8:30pm) and waking nights (8pm‑8:30am)
• Availability for every other weekend

Benefits

• £28,000 salary
• Private healthcare
• 25 days holiday + bank holidays
• Birthday off
• Employee Assistance Programme
• Free parking
• Electric charging points
• Pool car available for supporting families

Interview & Submission Process

Multiple CVs can be submitted via one email

Interviews arranged within 72 hours of CV submission

Face‑to‑face interview at the home with Q&A session