Facilities Officer

Motability Foundation; Harlow; On-site; GBP 26,000 - 29,000; Full time

Job summary

A prominent charity organization located in Harlow is seeking a Business Services Officer to provide essential front-line support and manage facilities. Responsibilities include maintaining vehicles, performing light maintenance tasks, and ensuring high levels of customer satisfaction. The ideal candidate should have a clean driving licence, maintenance experience, and strong organizational skills. The role includes on-call duties, diverse tasks, and offers a comprehensive benefits package including private health care and enhanced parental leave.

Benefits

26 days holiday + 8 bank holidays

private health care

enhanced parental leave

employee assistance programme

discounted corporate gym membership

pension up to 15%

Qualifications

• Full clean driving licence required.
• Experience in light maintenance is essential.
• Strong communication and customer service skills are a must.

Responsibilities

• Provide front-line support services ensuring high customer service levels.
• Drive company vehicles safely and maintain them.
• Perform light maintenance and ensure safety compliance.

Skills

light maintenance experience

good knowledge of building management services

good knowledge of vehicles

good MS Office suite skills

Education

GCSE Level or equivalent including English and Maths

Job description

Description

Salary : 26000 - 29000 per annum (40 hours per week)

Location : Our office in Harlow Essex. (Due to the nature of the role and the on call rota you must live within 30 minutes of the site)

Working hours - Full time shift patterns : Week 1 - 07.00 - 16.00 / Week 2 - 09.30 - 18.30

If you have a maintenance background we can provide the training and support to gain the qualifications needed to be successful in this role. It is highly desirable but not essential to hold a Passenger Carrying Vehicle (PCV) licence.

Internal role title : Business Services Officer in our Estates and Facilities Team.

About the role

To provide front-line support services to Motability Warwick House and Stadium Way ensuring high levels of customer service. The role is diverse with an ever-changing workload and demand so the ability to work under pressure and with a variety of priorities is essential.

As part of this role there is a requirement to work out of hours in the evenings, weekends and bank holidays as required. In addition you will be on call 24 hours a day on a 4-weekly rota.

What you will be doing

Helpdesk and Building Management System (BMS) Usage

• Use the Helpdesk system to monitor input, respond and react to jobs logged.
• Utilise the BMS to control and adapt settings of the heating, ventilation and air conditioning (HVAC) system. Identify and act on fault alerts within the system and identify the correct course of remedial action.
• Be the main point of contact for any plant room issues. Take and record monthly utility readings.

Vehicles and Driving Duties

• Safely drive the company minibus when required.
• In accordance with the department's pre planned maintenance schedule co‑ordinate the MOTs, servicing, Road Fund License applications and tail lift services for the company vehicles.
• Keep the pool vehicles and minibus in good condition to ensure roadworthiness. Record mileage maintain logbook records. Prepare and maintain user guides for all company pool cars.
• Prepare Motability Foundation vehicles for end of lease return in a timely fashion and to limit any penalties.
• Receive in from suppliers and provide handover of hire vehicles and pool cars to staff including instructions on safe use and record damage fuel levels etc.

Maintenance and Health and Safety Duties

• Provide light maintenance as applicable.
• Ensure that all access and egress areas are kept clear and risk free.
• Provide retrieval, storage and distribution of items to and from our storage locations.
• Ensure that all health and safety paperwork and logbooks are maintained.
• Conduct Health and Safety Walk Rounds for all new starters.
• Provide management information in line with the PUWER regulations.
• Move, relocate and reassemble meeting room furniture to suit desired layouts.
• Perform PAT testing and update records accordingly.
• Perform Health and Safety inspections.
• Assist with reporting risk assessment writing and fixed assets records.
• Undertake the Warwick House weekly fire alarm tests and associated paperwork.
• Undertake electrical testing life safety system inspections (Alarms FFE & EL) LCoP L8 Water monitoring fire equipment monitoring and update records accordingly.
• Assist with employee workplace adjustment process ensuring that the best solution is reached.
• Act as the assistant to the Lead Fire Marshal during drills and evacuations in their absence take on this role.
• Complete daily walk rounds ensuring any faults are logged and remedial action taken.
• Assist in the management of the COSHH registers on site.
• In line with procedures and policies control contractors working on site ensuring security safety and compliance.
• As needed complete homeworking assessments home visits and assessment checks for those staff on a blended working agreement.
• Check the condition of the Warwick House roof in line with PPM ensuring correct safety process is followed.
• Undertake working at height duties in line with the Motability Foundations risk assessment and PASMA tower training.
• Complete actions assigned through the legislation compliance system.

Audio Visual and Technical Support

• Be the first point of contact for any Audio-Visual queries, troubleshoot the system and resolve any issues.
• Design, arrange and deliver training for end users on how to use the equipment.

Security and Disaster Recovery Duties

• As required program the pass control cards for staff.
• Undertake the new starter and leaver process.
• Utilise the organisations CCTV system as appropriate in accordance with the security policy.
• Act as a key holder in the opening of the building daily.
• On a roster basis act as a key holder for alarm activation call-outs during the working week out of hours and at weekends including public holidays.
• Investigate any potential security issues that may occur during the day.
• Play a vital role in the recovery of the business in case of service failure or systems loss.

Essential Experience

• Educated to GCSE Level or equivalent including English and Maths.
• Full Clean Driving Licence.
• Light maintenance experience ideally with good knowledge of building management services.
• Good knowledge of vehicles.
• Good MS Office suite skills - Word, Excel, Outlook.

Desirable Experience

• IOSH Working Safely trained.
• PAT certificated.
• PASMA trained.
• DSE assessor.
• Advanced driving course.
• Passenger Carrying Vehicle (PCV) licence holder.
• Experience of CAFM or other FM based Helpdesk systems.
• Experience of working in a FM office environment.

Benefits

Holiday 26 Days + 8 Bank Holidays increasing to 28 days after 5 years service.

Health and Wellbeing we offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical and mental health seriously with our dedicated mental health first aiders you will have support and understanding from your colleagues.

Family Friendly we offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.

Diversity and Inclusion - We value everyone's unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

Celebrating Success we love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.

Our culture - In the Motability office we dress for our day it's an incredibly welcoming and inclusive environment where we look to support your career we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

Pension Up to 15% inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%.

How to find out more

To find out more regarding the vacancy and for the full job description please contact our Talent Team at :

Here at Motability Foundation we embrace and value Equity Diversity and Inclusion which means bringing your full self to work. We encourage and welcome all applications regardless of age, gender identity, ethnicity, religion, sexual orientation or disability.

We are a disability confident employer so please do make us aware of any reasonable adjustments you might need throughout both the recruitment process and to work with us.

We are committed to offering to interview every applicant with a disability who meets the minimum criteria for the role. Please tick the relevant box when filling out your application.