Facilities Manager

Ultima; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading workplace solutions provider seeks a Workplace Experience Manager to enhance the workplace experience across the UK. This role involves overseeing office management, ensuring compliance with health and safety legislation, and driving employee engagement initiatives. The ideal candidate will have proven experience in facilities management and strong stakeholder management skills. This position offers a dynamic opportunity to shape a collaborative culture and drive operational excellence.

Qualifications

• Proven experience in facilities management or workplace operations.
• Strong knowledge of health & safety compliance.
• Ability to influence stakeholders at all levels.

Responsibilities

• Oversee management of all office sites.
• Conduct audits of office utilization and compliance.
• Plan and deliver onsite staff events.

Skills

Facilities management

Stakeholder management

Health & safety compliance

Organizational skills

Communication skills

Job description

Job title : Workplace Experience Manager

Department : People

Reports to : Head of People Transformation and Projects

Work Location : Reading, with occasional travel to London, Hamilton and York

Job Purpose

As we bring Trustmarque Group and Ultima Business Solutions together, the Workplace Experience Manager will play a pivotal role in shaping the foundation of our workplace experience across all UK and international locations.

This role blends facilities management, employee engagement, and workplace operations, ensuring our offices foster a unified culture of collaboration, high performance and belonging. You will be responsible for developing the workplace experience strategy, overseeing day-to-day facilities operations, and driving initiatives that make our people feel proud of where they work.

This is a newly created role, ideal for someone who can balance operational discipline with creativity and a strong people-first mindset.

Key Accountabilities

• Oversee day-to-day management of all office sites, ensuring safe, compliant and efficient operations.
• Manage relationships with landlords, contractors, maintenance providers and security services.
• Conduct regular audits of office utilisation, compliance, equipment and building standards.
• Maintain, monitor and improve workplace processes, SLAs, and service quality.
• Support office moves, redesigns and workplace configuration projects.
• Ensure full compliance with UK H&S legislation and internal policies, including risk assessments and building checks.
• Maintain business continuity standards across physical sites (e.g., fire safety, first aid cover, emergency procedures).
• Collaborate with Sustainability and GRC teams to implement environmentally responsible practices
• Manage all workplace-related contracts and supplier relationships, ensuring cost-effectiveness and quality.
• Oversee workplace budgets, forecasting and spend tracking.
• Create and embed an “Office Proud” ethos across all MergeCo locations.
• Partner with Internal Comms, L&D, ERGs and the People team to activate culture and engagement initiatives in the workplace.
• Plan and deliver onsite staff events and activities in line with the wider People strategy
• Provide leadership with workplace trends, utilisation data and recommendations to support a hybrid working approach.

Person Specification

Professional Experience, Skills and Attributes

• Proven experience in facilities management, workplace operations, or employee experience roles (ideally multi-site).
• Strong knowledge of health & safety compliance, building operations, and contractor management.
• Excellent stakeholder management skills, with the ability to influence at all levels.
• Passion for culture, engagement and employee experience.
• Highly organised and operationally disciplined
• Ability to design and deliver workplace initiatives that drive connection and collaboration.
• Strong communication skills, both written and verbal.
• Knowledge of basic budgeting and procurement processes.
• Comfortable navigating change and ambiguity in a fast-paced environment.
• Experience within a scaling or transforming business, ideally post-merger is desirable