Facilities Helpdesk Team Lead | Lead Ops & Customer Care

Biological Consulting Europe Ltd; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global facilities management company in Manchester is looking for an experienced Helpdesk Team Leader. The role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team. Ideal candidates will have a background in customer service leadership, superb problem-solving skills, and familiarity with CAFM systems. Benefits include a competitive salary, 25 days annual leave, and training opportunities.

Benefits

25 days annual leave

Training opportunities

Qualifications

• Background in customer service leadership is required.
• Proven strong problem-solving skills.
• Familiarity with CAFM systems is a plus.

Responsibilities

• Oversee daily helpdesk operations.
• Ensure customer satisfaction.
• Manage a team of support staff.

Skills

Customer service leadership

Problem-solving

CAFM systems familiarity

Job description

A global facilities management company in Manchester is looking for an experienced Helpdesk Team Leader. The role involves overseeing daily helpdesk operations, ensuring customer satisfaction, and managing a team. Ideal candidates will have a background in customer service leadership, superb problem-solving skills, and familiarity with CAFM systems. Benefits include a competitive salary, 25 days annual leave, and training opportunities.