Facilities Helpdesk Coordinator – SLA-Driven Operations

Smart10Ltd; Welwyn Garden City; On-site; GBP 32,000 - 33,000; Full time

Job summary

A well-established family-oriented business in Welwyn Garden City is seeking a Facilities Helpdesk Co-ordinator to manage and process job requests. The role involves coordinating planned and reactive work with internal teams and suppliers while ensuring excellent customer service. The ideal candidate will have experience in a similar environment and demonstrate the ability to work under pressure to achieve SLA timelines. This position offers a stable and supportive work environment within a growing company.

Qualifications

• Experience within a similar customer-focused reactive facilities/maintenance environment.
• Confidence to manage all tasks to achieve SLA timescales.
• Proven track record in delivering excellent customer service within an administration environment.

Responsibilities

• Manage and process all incoming job requests across multiple channels.
• Coordinate planned and reactive work with internal teams and suppliers.
• Support Contracts manager with a Key Account.

Skills

Customer service

Communication

Scheduling

Problem-solving

Job description

A well-established family-oriented business in Welwyn Garden City is seeking a Facilities Helpdesk Co-ordinator to manage and process job requests. The role involves coordinating planned and reactive work with internal teams and suppliers while ensuring excellent customer service. The ideal candidate will have experience in a similar environment and demonstrate the ability to work under pressure to achieve SLA timelines. This position offers a stable and supportive work environment within a growing company.