Facilities Helpdesk Coordinator

Transport for Greater Manchester; Manchester; On-site; GBP 29,000 - 34,000; Full time

Job summary

A regional transportation authority in Manchester is seeking a Facilities Helpdesk Coordinator to oversee facility-related queries and manage the helpdesk. Responsibilities include scheduling maintenance and collaborating with contractors. Applicants should have experience with helpdesk software and strong communication skills. This permanent position offers a salary between £29,881 and £33,955 per annum, along with generous benefits including flexible working and free travel across Greater Manchester.

Benefits

Generous annual leave starting at 28 days

Free travel on buses across Greater Manchester

Local Government defined pension scheme

Enhanced family-friendly leave policies

Wellbeing support and Personal Development

Qualifications

• Experience managing helpdesk software and updating systems.
• Strong technical background with customer service experience.
• Ability to produce weekly and monthly reports.

Responsibilities

• Responsible for facility-related queries and managing the facilities helpdesk.
• Schedule maintenance activities and coordinate reactive maintenance work.
• Work with internal and external parties to resolve issues.

Skills

Managing helpdesk software

Excellent computer skills

Customer service experience

Producing reports

Education

Education to GCSE level or equivalent

Tools

Microsoft applications

Job description

Overview

Are you someone who enjoys solving problems and keeping things running smoothly? Do you enjoy working in an environment where no two days are the same? This could be the perfect opportunity for you.

Your Role

As a Facilities Helpdesk Coordinator you will primarily be responsible for facility-related queries within a team, supervising the facilities helpdesk, managing and responding to inquiries, and scheduling maintenance activities using our asset management information system. You will assist the Property Services Section in all aspects of maintenance, consulting with staff and contractors. You will coordinate and allocate reactive maintenance work for both internal and external parties/contractors and work in partnership with service users to ensure the Facilities Helpdesk delivers a consistent approach across daily operations, resolving issues as they arise. You will have excellent communication skills, be responsible and dependable, and have experience working as part of a team.

Who are we?

The Facilities Management team oversees all aspects of maintenance, consulting and working closely with staff and contractors, ensuring general maintenance is upheld to a high standard to support passenger safety while using the transport network.

What Youll Bring

What you do and how you do it is important in any role at TfGM. Our behaviours bring to life our values of Deliver, Care and Adapt. You will have:

• Experience of working with and managing helpdesk software, updating systems as required.
• Excellent computer skills and significant experience using Microsoft applications.
• A technical background and extensive customer service experience.
• Experience producing weekly and monthly reports.
• Education to GCSE level or equivalent and equivalent levels of experience.

What We Can Offer You

This is a permanent role with a salary of £29,881 - £33,955 per annum, depending on skills and experience. You will work as part of a high-performing and welcoming team and will have opportunities to develop your skills within the team. TfGM encourages flexible working discussions at any stage of the recruitment process.

Our Benefits Include

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, flexible and hybrid working, and a special leave policy for various events. Qualification criteria may apply.
• Wellbeing support, Personal and Career Development, Flexible working, financial support and more – details available on our website.

What’s Next?

If you have the required skills and experience, we’d like to hear from you. When applying, provide clear examples against the criteria questions; appointments will be based on merit.

We embrace AI to enhance our operations but value human talent. Please complete your application and read instructions carefully. Applications relying heavily on AI may be rejected during shortlisting; AI may be used as a reasonable adjustment with a brief explanation to ensure fair selection.

TfGM is an equal opportunities employer and commits to diversity and an accessible recruitment process. We offer support and reasonable adjustments as required and have a Guaranteed Assessment Scheme. For right-to-work requirements, please refer to GOV.UK guidance. We may close the advert early if there is high volume of applications. We are accepting direct applications only; no fees paid for unsolicited agency referrals.

Note: This job description is provided for informational purposes and may be subject to change.