Facilities Helpdesk Administrator

Pareto Facilities Management; Chertsey; On-site; GBP 28,000 - 30,000; Full time

Job summary

A facilities management company is looking for a Helpdesk Administrator based in Chertsey, UK. The role involves managing incoming maintenance requests, processing purchase orders, and providing administrative support. Ideal candidates should have previous helpdesk experience, proficiency with management software, and excellent organisational skills. A competitive salary of £28,000 - £30,000 is offered, along with a full-time, Monday to Friday working schedule.

Qualifications

• Previous experience in facilities helpdesk or maintenance coordination.
• Proficient in managing administrative tasks and work orders efficiently.
• Strong organisational skills with effective deadline management.

Responsibilities

• Receive and prioritise incoming maintenance requests.
• Create and process purchase orders for maintenance activities.
• Assist with general administrative tasks and documentation management.

Skills

Facilities helpdesk experience

Work order management

Communication skills

Organisational skills

Tools

Facilities management software

Job description

Facilities Helpdesk Administrator

Salary: £28,000 - £30,000 DOE

Locations: Chertsey, Surrey and occasional travel to Uxbridge

Working hours: 40 hours per week, Monday to Friday

Position Overview

We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administration.

Key responsibilities

Work Order Management

• Receive, log, and prioritise incoming maintenance requests and work orders from various stakeholders
• Assign tasks to appropriate technicians or external service providers based on skillset and availability
• Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues
• Update stakeholders on the status of their requests and escale urgent matters as needed

Purchase Order Processing

• Create and process purchase orders for necessary materials, equipment, and services required for maintenance activities
• Coordinate with vendors and suppliers to obtain quotes, negotiate prices, and ensure timely delivery of goods and services
• Maintain accurate records of all purchase orders, invoices, and receipts for financial reconciliation purposes

Administrative Support

• Assist with general administrative tasks such as filing, data entry, and documentation management
• Prepare reports, spreadsheets, and presentations to support the Facilities Management team as required
• Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner

Qualifications and Experience

• Previous facilities helpdesk / maintenance coordination experience desirable
• Proficient in raising work orders, purchase orders, and managing administrative tasks efficiently
• Experience using facilities management software is highly desirable
• Strong organisational skills with the ability to prioritise tasks and meet deadlines effectively
• Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels
• Attention to detail and accuracy in record-keeping and documentation
• Ability to work both independently and collaboratively within a team environment