Facilities Assistant

RBC; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A multinational bank is seeking a Facilities Assistant in Newcastle. This role involves managing mail within the Digital Mailroom and performing various facilities management duties. Candidates should have excellent communication and organizational skills, and be able to physically lift up to 25kg. Experience in facilities management is preferred but not required. The position offers a full-time fixed-term contract with opportunities for professional development and collaboration within a high-performing team.

Benefits

Opportunities for development

Dynamic working environment

Supportive leadership

Qualifications

• Highly customer focused with excellent communication skills.
• Great organizational skills and attention to detail.
• Physically able to lift up to 25kg occasionally.
• Proficient in Outlook, Teams, Word, Excel, and PowerPoint.

Responsibilities

• Open, scan, digitize and distribute incoming mail accurately.
• Email scanned correspondence to recipients correctly.
• Support mail retrieval and outgoing mail fulfillment.

Skills

Customer focus

Communication skills

Organizational skills

Attention to detail

Proficiency in Outlook

Proficiency in Teams

Proficiency in Excel

Tools

Word

PowerPoint

Adobe Acrobat

Job description

Job Description

We have an exciting opportunity for a Facilities Assistant to join our Newcastle office on a 12 month FTC basis.

The Facilities Assistant plays a key front-facing role in supporting the effective operation of the Newcastle office and wider business. The role has a strong Digital Mailroom focus alongside broader Facilities Management, maintenance, and customer service responsibilities. A high level of accuracy, ownership, and self-motivation is essential. Working as part of a team, on a rota of three shift patterns AM 07:30 – 15:30, MID 08:30 – 16:30 – PM 10:00 – 18:00.

What will you do?

• Open, scan, digitise and distribute incoming mail accurately
• Email scanned correspondence to recipients first time right
• Archive original documents in line with retention standards
• Handle original and legal documents with care and confidentiality
• Support mail retrieval and outgoing mail fulfilment
• Act as first point of contact for all incoming Digital Mailroom related requests. Working to complete requests same day
• Monitor and respond to FM helpdesk requests.
• Manual handling, minor office furniture moves, meeting room set ups, etc.
• Manage contractors / vendors entering out offices, ensuring due diligence is in place and that new vendors are inducted properly.

What do you need to succeed?

Must-have

• Highly customer focused with excellent communication skills and able to build / maintain professional relationships with colleagues
• Have great organisational skills and attention to detail.
• Psychically able to lift up to 25kg occasionally
• Proficient in Outlook, Teams, Webex, Word, Excel, PowerPoint and Adobe Acrobat

Nice-to-have

• Facilities Management, Mailroom and Facilities Helpdesk experience preferred
• Experience in problem solving using initiative

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Facility Management, Group Problem Solving, Internal Controls, Office Administration, Operational Delivery, Problem Management, Quality Management, Service Request Management

Additional Job Details

Address: 32 GALLOWGATE:NEWCASTLE UPON TYNE

City: Newcastle Upon Tyne

Country: United Kingdom

Work hours/week: 35

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2026-01-06

Application Deadline: 2026-01-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.