Facilities Assistant

ISS Facilities Services; Lea Marston CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facility management company is seeking a Facilities Assistant to support operations in West Midlands. The role combines front-of-house duties with administrative tasks, ensuring efficient day-to-day activities and maintaining high standards. Ideal candidates are customer-focused, with strong administrative skills and a proactive approach. This position offers a permanent contract with a commitment to diversity and inclusion.

Qualifications

• Strong administrative skills and basic computer proficiency.
• Customer-focused with excellent communication skills.
• A team player who works collaboratively.

Responsibilities

• Manage stock orders and maintain inventory levels.
• Welcome visitors and provide front-of-house support.
• Handle reception and administrative tasks including managing emails.
• Use the CAFM system to log and close jobs.
• Carry out weekly PPM tasks.
• Coordinate meeting room management and porterage services.

Skills

Strong administrative skills

Excellent communication skills

Proactive problem solver

Job description

Facilities Assistant

Contract: Government

Location: Marston, West Midlands (B76 0DN)

Hours of work: 40

Contract Type: Permanent

We are seeking a Facilities Assistant to support the smooth running of our facilities operations and deliver excellent service to customers and stakeholders.

Working alongside the Assistant Facilities Manager, you will help maintain compliance, manage administrative tasks, and ensure day-to-day activities run efficiently.

Job Description

This role combines front‑of‑house duties with facilities administration, including managing stock, coordinating maintenance, and supporting visitors. You will play a key part in creating a positive experience for colleagues and guests while contributing to high standards across the site.

Key Responsibilities

• Manage stock orders and maintain inventory levels.
• Welcome visitors and provide front‑of‑house support.
• Handle reception and administrative tasks, including managing emails and the FM mailbox.
• Use the CAFM system to log and close jobs, and oversee reactive and planned maintenance (PPM).
• Carry out weekly PPM tasks such as water flushing, visual checks, and site walkarounds.
• Coordinate meeting room management and porterage services.
• Deliver inductions for new starters, including health, safety, and environmental briefings.
• Ensure compliance with environmental, health, safety, and quality standards.
• Provide general administrative support to the team.

Professional and Personal Competencies / Qualifications

• Strong administrative skills and basic computer proficiency.
• Customer‑focused with excellent communication skills.
• A team player who works collaboratively.
• Proactive problem solver with attention to detail.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]