F&B Team Leader

Novotel Hotels; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier hotel in Cardiff is seeking a Customer Relations professional who excels in building strong guest relationships and operates with a high degree of professionalism. The role entails leading a dedicated team, ensuring compliance with service standards, and driving sales initiatives. The ideal candidate will be a proactive problem solver committed to enhancing guest satisfaction and loyalty. This position offers various benefits, including discounted stays at Accor hotels and opportunities for personal development.

Benefits

Free night stays in UK hotels

30% discount in Accor Restaurants

Discounted hotel rates globally

Opportunities for professional development

Cycle to Work Scheme

Eye Care Voucher

Extra holidays annually

Qualifications

• Must embody the brand mindset in all actions.
• Ability to motivate and develop team members.
• Sales improvement and compliance with hygiene standards.

Responsibilities

• Build strong guest relationships from arrival to departure.
• Anticipate and respond to guest needs promptly.
• Lead the Food and Beverage Department team effectively.
• Ensure compliance with service standards and legal regulations.

Skills

Customer service excellence

Team leadership

Sales techniques

Communication skills

Problem solving

Job description

Company Description

Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on‑site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.

Our hotel is conveniently located for both rail and road travellers. It's just an 11‑minute walk from Cardiff Central Station and a 10‑minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.

The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.

Job Description

Customer Relations

• Build strong guest relationships from arrival to departure.
• Anticipate and respond to guest needs.
• Ensure guest satisfaction and promote hotel image.

Safety & Environment

Keep work areas clean and safe. Follow safety protocols and environmental commitments.

Administration

Manage inventory and minimize losses. Track equipment usage with Assistant GM.

Sales & Promotion

Promote hotel services and special offers. Support sales initiatives and enhance guest loyalty. Drive revenue through creative upselling.

Team Leadership

Deliver warm, high‑quality service. Motivate and train team members. Ensure staff presentation and support skill development.

Operations & Standards

Organise F&B operations efficiently. Monitor stock levels and presentation of food & drinks. Maintain hygiene and equipment standards. Ensure legal compliance in beverage service.

Qualifications

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his/her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request

Handling any complaints immediately and sensibly, and keeps the manager informed.

Additional Information

Let’s take a look at the benefits you will receive from us.

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well‑being with VIVUP
• Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group’s hotels, across multiple establishments and brands.
• And much more awaits you...

Information On The Processing Of Personal Data

When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy