F&B Team Leader

AccorHotel; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

A prominent hotel chain in Cardiff is looking for a Customer Relations professional to build strong guest relationships and ensure satisfaction. You'll manage the Food and Beverage Department, supervise team members, and drive revenue through service quality. This full-time role requires exemplary behavior, leadership skills, and a commitment to service excellence. Enjoy various benefits, including discounted hotel stays and opportunities for career development.

Benefits

Free night stays in UK hotels

30% discount in Accor restaurants

Discounted hotel rates globally

Continuously learn and develop with Accor Academy

Cycle to Work Scheme

Eye Care Voucher

Extra holidays

Pension Scheme

Exclusive discounts at Merlin Entertainment

Special birthday celebrations

Qualifications

• Behaves and acts in an exemplary fashion embodying the brand mindset.
• Supervises the Food and Beverage Department team and aids in their skill development.
• Improves sales quality and promotes services while ensuring hygiene standards.
• Conveys the hotel's image through professionalism and involvement.
• Ensures all products served are of good quality.
• Develops revenue and profit margins.
• Helps the hotel meet targets.
• Provides information for guests or directs them appropriately.
• Maintains politeness and courtesy at all times.

Responsibilities

• Build strong guest relationships from arrival to departure.
• Anticipate and respond to guest needs.
• Ensure guest satisfaction and promote hotel image.
• Keep work areas clean and safe while following protocols.
• Manage inventory and minimize losses.
• Promote hotel services and special offers.

Skills

Bidding

Arabic Speaking

Fund Management

ERP

Airlines

Corrosion

Job description

Customer Relations

• Build strong guest relationships from arrival to departure.
• Anticipate and respond to guest needs.
• Ensure guest satisfaction and promote hotel image.

Safety & Environment

Keep work areas clean and safe. Follow safety protocols and environmental commitments.

Administration

Manage inventory and minimize losses. Track equipment usage with Assistant GM.

Sales & Promotion

Promote hotel services and special offers. Support sales initiatives and enhance guest loyalty. Drive revenue through creative upselling.

Team Leadership

Deliver warm high-quality service. Motivate and train team members. Ensure staff presentation and support skill development.

Operations & Standards

Organize F&B operations efficiently. Monitor stock levels and presentation of food & drinks. Maintain hygiene and equipment standards. Ensure legal compliance in beverage service.

Qualifications

• Behaves and acts in an exemplary fashion embodying the brand mindset
• Supervise the team of Food and Beverage Department helping them improve their skills and providing support for career development
• Improves sales the quality of service and promotion of services in compliance with hygiene and security standards
• Conveys the hotels image through his / her attitude professionalism and involvement in the field
• Ensures that all products served to guests conform to standard and are of good quality
• Develops revenue and profit margins
• Helps the hotel meet its targets
• Provides information for guests within his / her field of competence or directs them to the right person
• Remains polite and courteous at all times whatever customers may request

Handling any complaints immediately and sensibly and keeps the manager informed.

Benefits

• Free night stays in our UK hotels and 30% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate activelyininitiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple : make you grow and give you the spark to unleash your personality
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels / restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well‑being with VIVUP
• Plus Accor offers you training in all hotel professions throughout your career as well as infinite possibilities for career development within the Groups hotels across multiple establishments and brands.
• And much more awaits you...

Information on the processing of personal data

When you submit an application to HQ and Midscale Hotels : Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016 / 679) and the Data Protection Act 2018).

Information relating to the processing of candidates personal data and to the exercise of their rights of access opposition rectification and deletion is available in our Employee Privacy Policy.

Remote Work

No

Employment Type

Full‑time

Key Skills

Bidding, Arabic Speaking, Fund Management, ERP, Airlines, Corrosion

Experience

years

Vacancy

1