F&B Team Lead: Elevate Guest Experience & Revenue

NOVOTEL; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known hotel chain is seeking a Customer Relations professional in Cardiff to build strong guest relationships from arrival to departure and ensure satisfaction. Responsibilities include supervising the Food and Beverage team, promoting hotel services, and maintaining high standards of service. Ideal candidates should demonstrate exceptional communication skills and a commitment to guest satisfaction. This role offers diverse benefits including discounted hotel rates worldwide and opportunities for professional development.

Benefits

Free night stays in UK hotels

30% discount in any Accor Restaurant

Access to Accor Academy for development

Pension Scheme

Cycle to Work Scheme

Eye Care Voucher

Extra holidays each year

Exclusive discounts at Merlin Entertainment

Qualifications

• Exemplary behavior embodying the brand mindset.
• Experience in supervising a team in F&B Department.
• Ability to improve service quality in compliance with standards.

Responsibilities

• Build strong relationships from arrival to departure.
• Anticipate and respond to guest needs.
• Ensure guest satisfaction and promote hotel image.

Skills

Customer service

Team leadership

Sales improvement

Problem-solving

Communication

Job description

A well-known hotel chain is seeking a Customer Relations professional in Cardiff to build strong guest relationships from arrival to departure and ensure satisfaction. Responsibilities include supervising the Food and Beverage team, promoting hotel services, and maintaining high standards of service. Ideal candidates should demonstrate exceptional communication skills and a commitment to guest satisfaction. This role offers diverse benefits including discounted hotel rates worldwide and opportunities for professional development.