Export Gateway Operator - Days

DSV Road Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company is seeking an Export Gateway Operator to manage airfreight shipments. The ideal candidate has prior experience in export operations, strong attention to detail, and excellent communication skills. Responsibilities include preparing export documents, liaising with airlines, and ensuring compliance with regulations. This role offers a competitive salary and opportunities for career growth within a dynamic team environment.

Benefits

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension with Life Cover

Qualifications

• Previous experience in Export Airfreight operations.
• Strong understanding of export documentation, customs, and airline procedures.
• Reliability and ability to multitask effectively in a fast-paced environment.

Responsibilities

• Process and consolidate export airfreight shipments efficiently.
• Prepare and complete export documentation to ensure compliance.
• Liaise with airlines to secure flight bookings and confirm space.

Skills

Attention to detail

Strong communication skills

Customer-focused

Problem-solving

IT literacy

Adaptability

Tools

Freight management systems (CW1 preferred)

Job description

DSV – Global transport and logistics
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusion, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Role

Export Gateway Operator

Location

Feltham, UK

Hours

4 on 4 off, 7am to 7pm

What will you be doing?

• Process and consolidate export airfreight shipments efficiently and accurately.
• Prepare, check, and complete export documentation (AWBs, manifests, customs entries) to ensure compliance.
• Liaise with airlines, handling agents, and internal teams to secure flight bookings and confirm space.
• Monitor shipment progress and update records within freight management systems.
• Handle security screening and ensure all cargo complies with airline and regulatory requirements.
• Build and break down ULDs (Unit Load Devices) according to airline specifications.
• Coordinate with warehouse teams for cargo loading and handling activities.
• Verify and apply correct rates and charges to shipments.
• Ensure adherence to company SOPs, IATA, CAA, and HMRC regulations.
• Proactively identify, communicate, and resolve operational issues to prevent shipment delays.
• Support continuous improvement initiatives to enhance service quality and operational efficiency.

About You

• Previous experience in Export Airfreight operations.
• Strong understanding of export documentation, customs, and airline procedures.
• Excellent attention to detail and commitment to accuracy.
• Confident using freight management systems (knowledge of CW1 preferred).
• Customer‑focused with a strong commitment to delivering high‑quality service.
• Reliable, adaptable, and able to multitask effectively in a fast‑paced environment.
• Strong communication and problem‑solving skills with a positive, professional attitude.
• Excellent IT literacy and ability to quickly learn new systems.
• Ability to remain calm under pressure while maintaining excellent service standards.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries. In addition, we can offer access to a selection of employee benefits, such as:
  • Enhanced Annual Leave Entitlement from your start, which increases with length of service.
  • Salary Sacrifice Cycle Scheme.
  • Employee counselling, for support with physical and mental wellbeing.
  • Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover.

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay! Please be aware that all successful candidates will undergo necessary right‑to‑work checks and certain sites require 5‑years’ worth of referencing and background checks. We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.