Export Customer Services - German

Euro London; Manchester; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Euro London is recruiting a Customer Services Coordinator fluent in German and English to join its international Customer Service Team in the Wigan area. The role reports to the team leader and focuses on delivering high-quality service to customers across channels.

The position is hybrid (3 days on site) with salary around £28,000–£30,000 depending on experience. You will handle orders, provide information, resolve enquiries and work with other departments to improve delivery times and customer

Qualifications

• Fluency in German and English, written and spoken.
• Experience in a B2B customer service environment.
• Proficient in Microsoft Office and database systems.
• Ability to handle multiple priorities and deadlines.

Responsibilities

• Deliver a high standard of service to all aspects of the business.
• Assist in customer order fulfilment activities such as taking orders, providing information and determining delivery dates.
• Liaise with all company departments to improve processing and delivery times of orders.
• Handle and resolve customer complaints/enquiries in a timely and accurate manner.
• Provide timely solutions matching the customer’s needs and objectives, coordinating with the customer to deliver as required.
• Manage and resolve conflicts with minimal input from line or sales managers.

Skills

German fluency

English fluency

Customer service

Telephone communication

Tools

Microsoft Office

Job description

Customer Services Coordinator German £28,000 -£30,000 - (depending on experience) Wigan/Hybrid 3 days on site

Our client, an established multinational based in Wigan are looking to recruit a fluent German/English speaker for their international Customer Service Team. Reporting to the team leader, the main function is to act as the primary representative regarding communication to the Customer, for all aspects of service and Customer Care.

Some of your core responsibilities will involve:

• Delivering a high standard of service to all aspects of the business
• Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates .
• Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders.
• To handle and resolve customer complaints/enquiries in a timely and accurate manner
• Timely delivery of solutions which match the customer’s needs and meet their objectives. This involves working closely with the Customer to determine what it is they’re looking for and how best the company can deliver to meet expectations.
• Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers.

The successful candidate:

• Fluency in German and English both spoken and written
• Excellent and confident telephone manner in English and German when speaking with the customers.
• Ability to work independently and within a team.
• Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.
• Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.

You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases.

Please note that we can only consider applicants who already hold a full UK work permit.