German Speaking Customer Service

Start People Ltd; Doncaster; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Friendly team environment

Career progression

Comprehensive training

Company benefits package

Job summary

Start People Ltd in Doncaster is seeking a German Speaking Customer Service Professional. You will be the first point of contact for German-speaking customers and handle inquiries, orders and requests with accuracy and care.

Based in Doncaster, the role emphasizes building strong relationships, resolving queries in an international environment, and providing first-class support. The package includes a comprehensive training programme and opportunities for progression.

Qualifications

• Fluent German and English (written and spoken).
• Experience in Customer Service or related role.
• Strong communication and organisational skills.

Responsibilities

• Act as the first point of contact for German-speaking customers via phone, email and chat.
• Manage customer enquiries, orders and requests in a professional and timely manner.
• Build and maintain relationships with customers across German-speaking regions.
• Process orders accurately and maintain customer data in internal systems.
• Resolve customer complaints and issues while delivering excellent service.
• Liaise with Sales, Logistics, Warehousing and Finance to meet expectations.
• Provide product and service information to customers.
• Keep records of interactions and transactions updated.
• Support continuous improvement initiatives to enhance customer satisfaction.

Skills

German language

English language

Communication skills

Organisational skills

Problem solving

Tools

CRM systems

ERP systems

Microsoft Office

Job description

German Speaking Customer Service Professional

Doncaster

£38,000 per annum

Monday – Friday | Full Time | Permanent

Are you fluent in German and passionate about delivering exceptional customer service?

We are currently recruiting for a German Speaking Customer Service Professional to join a growing and dynamic business based in Doncaster. This is an excellent opportunity for an experienced customer service professional who enjoys building strong customer relationships, resolving queries, and providing first-class support within an international environment.

Key Responsibilities:

• Acting as the first point of contact for German-speaking customers via phone, email, and online platforms.
• Managing customer enquiries, orders, and requests in a professional and timely manner.
• Building and maintaining strong relationships with customers across German-speaking regions.
• Processing orders accurately and ensuring all customer information is maintained within internal systems.
• Resolving customer complaints and issues efficiently while delivering excellent service.
• Liaising with internal departments including Sales, Logistics, Warehousing, and Finance to ensure customer expectations are met.
• Providing product and service information to customers.
• Maintaining accurate records of customer interactions and transactions.
• Supporting continuous improvement initiatives to enhance customer satisfaction and service delivery.

Skills & Experience Required:

• Fluent German and English language skills (written and verbal) are essential.
• Previous experience within a Customer Service, Customer Support, Account Management, or Administrative role.
• Strong communication and interpersonal skills.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously.
• Strong problem‑solving abilities and attention to detail.
• Proficient in Microsoft Office packages including Outlook, Word, and Excel.
• Experience working with CRM or ERP systems would be advantageous.
• A positive, proactive, and customer‑focused approach.

What's On Offer:

• Competitive salary of £38,000.
• Monday to Friday working hours.
• Friendly and supportive team environment.
• Opportunities for career progression and development.
• Comprehensive training and onboarding programme.
• Company benefits package.