Customer Service Representative - German Speaking

Chase and Holland; Sheffield; On-site; GBP 26,100 - 31,900; Full time

Benefits offered by this job

Flexible working hours

25 days holiday plus BH

Hybrid working

Competitive salary

Excellent working environment

Job summary

Chase and Holland are looking for a German Speaking Customer Service Representative to join their team in Sheffield. This hybrid role offers up to £29,000 annually on a 12-month fixed term contract, supporting customer orders and ensuring great service.

The ideal candidate will have proven customer service experience, excellent communication abilities, and be IT literate. This is a fantastic opportunity to contribute to the overall customer experience in a well-established business.

Qualifications

• Fluent in German is essential.
• Experience in customer service is required.
• Strong communication skills and teamwork abilities.

Responsibilities

• Receive customer orders via mail, phone, or electronic contact.
• Ensure orders are entered into the ERP by cut-off time.
• Assist with shipping, inventory levels, and reports.
• Identify customer issues that require escalation.
• Develop correspondence regarding customer interactions.
• Build relationships with internal departments.

Skills

German language skills

Customer service experience

Excellent communication skills

IT literate

Tools

Salesforce

SAP

Sage

Job description

German Speaking Customer Service Representative – Sheffield – Up to £29,000 (Hybrid)

Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Representative to join their passionate and dedicated team on a 12 month fixed term contract. This is a fantastic opportunity to join a well established and successful business, contributing towards the overall customer experience by supporting across the customer order process.

Benefits

• Flexible working hours
• 25 days holiday plus BH
• Hybrid working
• Competitive salary
• Excellent working environment

Responsibilities

• Receiving customer orders via incoming mail, telephone, and/or electronic contact regarding the organisation's products and/or services
• Working to ensure all orders received are entered into the ERP by order cut‑off time
• Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management
• Identifying customer issues that need to be escalated to management in a timely fashion
• Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responding to questions and concerns
• Building relationships with internal departments to ensure best service to end customer is achieved

Required Skills & Experience

• Language skills: German (essential)
• Proven customer service experience within a similar role
• Excellent communication skills, able to work effectively within a team and build customer relationships
• IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc

If you are interested in finding out about this exciting Customer Service Representative opportunity, please click 'apply now'.