German-Speaking Export Customer Services Coordinator

Euro London; Wigan; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Euro London is seeking a Customer Services Coordinator to operate in Wigan with a German language requirement. The role offers a hybrid setup (3 days on site) and a salary in the £28k–£30k range, depending on experience.

You will manage orders, liaise with internal teams, and resolve customer issues efficiently. Fluency in German and English is essential, with strong communication skills and the ability to balance independent work with team collaboration.

Qualifications

• Fluency in German and English (spoken and written).
• Excellent and confident telephone manner in English and German.
• Ability to work independently and within a team.
• Willingness to work extra hours to meet urgent needs.
• Remain organized and proactive while managing multiple tasks.

Responsibilities

• Deliver a high standard of service to all aspects of the business.
• Assist in customer order fulfilment: taking orders, providing information, confirming delivery dates, identifying shipping methods and rates.
• Liaise with all departments to improve processing and delivery times of orders.
• Handle and resolve customer complaints/enquiries promptly and accurately.
• Deliver solutions that meet customer needs and objectives in collaboration with the customer.
• Manage and resolve conflicts with minimal input from managers when expectations cannot be met.

Skills

German language

English language

Telephone manner

Independence

Teamwork

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Euro London is seeking a Customer Services Coordinator to operate in Wigan with a German language requirement. The role offers a hybrid setup (3 days on site) and a salary in the £28k–£30k range, depending on experience.

You will manage orders, liaise with internal teams, and resolve customer issues efficiently. Fluency in German and English is essential, with strong communication skills and the ability to balance independent work with team collaboration.