Export Customer Services - German

Euro London; Wigan; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Euro London is seeking a Customer Services Coordinator to operate in Wigan with a German language requirement. The role offers a hybrid setup (3 days on site) and a salary in the £28k–£30k range, depending on experience.

You will manage orders, liaise with internal teams, and resolve customer issues efficiently. Fluency in German and English is essential, with strong communication skills and the ability to balance independent work with team collaboration.

Qualifications

• Fluency in German and English (spoken and written).
• Excellent and confident telephone manner in English and German.
• Ability to work independently and within a team.
• Willingness to work extra hours to meet urgent needs.
• Remain organized and proactive while managing multiple tasks.

Responsibilities

• Deliver a high standard of service to all aspects of the business.
• Assist in customer order fulfilment: taking orders, providing information, confirming delivery dates, identifying shipping methods and rates.
• Liaise with all departments to improve processing and delivery times of orders.
• Handle and resolve customer complaints/enquiries promptly and accurately.
• Deliver solutions that meet customer needs and objectives in collaboration with the customer.
• Manage and resolve conflicts with minimal input from managers when expectations cannot be met.

Skills

German language

English language

Telephone manner

Independence

Teamwork

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Customer Services Coordinator German £28,000 -£30,000 - (depending on experience) Wigan/Hybrid 3 days on site

Some of your core responsibilities will involve:

• Delivering a high standard of service to all aspects of the business
• Assist in customer order fulfilment activities such as taking orders, giving information, determining delivery dates, identify appropriate shipping methods, rates .
• Liaising with all company department staff with a view to continuously improving processing and delivery times of customer orders.
• To handle and resolve customer complaints/enquiries in a timely and accurate manner -
• Timely delivery of solutions which match the customer's needs and meet their objectives. This involves working closely with the Customer to determine what it is they're looking for and how best the company can deliver to meet expectations.
• Manage and resolve conflict when we are unable to meet the Customers expectations, with a minimum amount of input from Line Managers and Sales Managers.

The successful candidate:

• Fluency in German and English both spoken and written
• Excellent and confident telephone manner in English and German when speaking with the customers.
• Ability to work independently and within a team.
• Ensure daily workload is completed, which on occasion may require working additional hours due to the urgent attention that some circumstances will command.
• Remain organized and proactive at all times, identifying priorities and continuously managing several situations at once.

You will ideally have previous commercial/office experience where you have worked on a B2B level and worked in an professional environment with proven experience in dealing with customers. Knowledge of Microsoft office is essential with the ability to learn new systems and databases.

Please note that we can only consider applicants who already hold a full UK work permit.