German Customer Service

Impact Recruitment Services; Northampton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days of annual leave plus bank holidays

Contributory pay-care scheme

Flexible working – Smart Time after probation

Job summary

Impact Recruitment Services is seeking a German-speaking Customer Experience Coordinator to join their team in Northampton, UK. This permanent full-time position offers flexibility, allowing work from home every Friday.

In this role, you will be responsible for managing customer requirements, sales processes, and providing exceptional support to our B2B clients. The ideal candidate should have a passion for learning and a strong background in customer service.

Benefits include annual leave, a contributory pay-care scheme, and an annual salary review.

Qualifications

• At least 2 years of experience in a customer experience, customer support or sales role.
• Inquisitive mind and passion for learning about technical components.
• Confidence and experience to develop the role.

Responsibilities

• Diagnose a customer’s product requirements and provide a solution.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.

Skills

Fluent in English and German

Customer care skills

Organisational skills

Attention to detail

Experience with CRM or e-commerce platforms

Tools

Microsoft Office

HubSpot

Zendesk

Job description

Customer Experience Coordinator – German speaking

Permanent full‑time role based in the UK with flexible working – work from home every Friday. Salary £30,000 plus bonus.

We are looking for a fluent German‑speaking Customer Experience Coordinator to support our B2B client base.

Responsibilities

• Diagnose a customer’s product requirements and provide a solution.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
• Consult with customers regarding the correct product for them.
• Liaise with internal warehouse, transport and engineering teams to ensure lead times are met.

Qualifications & Skills

• At least 2 years of experience in a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English and German.
• Good organisational skills.
• Excellent customer care skills and telephone manner.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e‑commerce platforms such as HubSpot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Benefits

• 40 hours per week, Monday to Friday.
• Office‑based with work from home every Friday (early finish at 2.15pm).
• Flexible working – Smart Time after probation.
• 25 days of annual leave plus bank holidays.
• Contributory pay‑care scheme.
• Annual salary review.