German Speaking Customer Services Executive

Language Business; West of England; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Clothing allowance

Gym membership contribution

Cycle to work scheme

Pension scheme

Job summary

Language Business in Bristol is seeking a German-speaking Customer Services Executive to support customers and the sales team, managing orders and deliveries in a friendly, international leisure-brand environment.

You will liaise with sales, finance and logistics to ensure on-time fulfilment, maintain CRM and ERP records, and deliver excellent service via email and phone. Fluent German and English are essential, with strong organisational and IT skills.

Qualifications

• Fluent German and English, written and spoken.
• Experience in Customer Service or related roles.
• Excellent communication and strong organisational skills.
• Proactive, customer-focused attitude and ability to meet deadlines.

Responsibilities

• Serve German-speaking customers via email and phone with high service quality.
• Manage orders from receipt to delivery and update order book.
• Coordinate with sales, finance, warehouse and logistics to fulfil orders.
• Handle enquiries, payments, returns, and changes to orders.
• Maintain CRM and ERP records and support team meetings.

Skills

Fluent German

Fluent English

Customer service

Communication skills

Time management

MS Excel

Tools

CRM

ERP

Job description

German Speaking Customer Services Executive

LANGUAGES

German

LOCATION

Bristol, south west England (Hybrid Working Available)

THE JOB

We are hiring for a German Speaking Customer Services Executive to join an international leisure brand company and work as part of a friendly and supportive team.

JOB RESPONSIBILITIES

As a German Speaking Customer Services Executive, you will support both customers and the sales team by managing orders, resolving customer enquiries, coordinating deliveries, and ensuring a seamless customer journey from order through to delivery.

Key Responsibilities:

• Deliver excellent customer service to German speaking customers via email and telephone
• Manage customer orders from receipt through to delivery
• Maintain and update the order book, ensuring customers and sales teams are informed of any changes
• Process customer orders, amendments, cancellations and returns
• Manage customer account portals and online systems
• Liaise with sales, finance, warehouse and logistics teams to ensure orders are fulfilled on time
• Resolve customer queries professionally and efficiently
• Support payment queries and credit control communication
• Provide alternative product solutions where appropriate
• Support key account customers with day-to-day account administration
• Assist colleagues across the customer support team when required
• Maintain accurate customer records using CRM and ERP systems
• Participate in team meetings and contribute to continuous improvement initiatives

CANDIDATE PROFILE, SKILLS & EXPERIENCE

• Fluent German and English (spoken and written)
• Previous experience in Customer Service, Customer Support, Sales Support, Internal Sales, Account Management, Customer Success, Order Processing, Administration, or Office Support
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• High attention to detail
• Positive, proactive and customer-focused attitude
• Ability to prioritise workload and meet deadlines
• Strong Microsoft Office skills, particularly Excel and Outlook

SALARY & BENEFITS

• Competitive salary of £27,600 + bonus of £500 per 1/4
• 25 days annual leave, increasing with service
• Hybrid working – 4 set days in the office per week
• Can purchase up to 1 week of additional annual leave
• Choice of a clothing allowance (£75 per quarter) or gym membership contribution (£200 per year)
• Cycle to work scheme (tax free purchase of a bike)
• Company sick pay
• Pension 3% company contribution, minimum of 5% staff contribution.

APPLY

If you're a German speaking customer service professional looking for your next opportunity in customer support, sales support, account management, administration, customer success, or order processing, we'd love to hear from you.