German-Speaking Order Management Coordinator

French Selection (FS); Greater Manchester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

French Selection (FS) in Wigan is seeking a German-speaking Order Management Coordinator to manage the customer journey for UK, European and German-speaking clients, from enquiry to delivery.

The role offers hybrid working with a salary up to £29,000 per annum plus benefits. You will collaborate with Sales and internal teams to ensure smooth order processing and exceptional service.

Qualifications

• Fluent German (written and spoken) is essential.
• Experience in a customer service role preferred.
• Excellent organisational skills and attention to detail.
• Proactive, confident and dynamic personality.
• SAP experience is advantageous.

Responsibilities

• Support UK, European and DACH customers using German and English.
• Manage full customer order process from enquiry to delivery.
• Build relationships with customers and coordinate with Sales and internal teams.
• Handle queries, complaints and delivery issues with professional solutions.
• Own workload, anticipate problems and proactively resolve them.

Skills

German language (written and spoken)

Customer service experience

Organisational skills

Proactive mindset

Tools

SAP

Job description

Wigan

Ref: 5535G

Company Profile

A well-established international manufacturing company with a strong reputation for innovation, quality and customer service, supplying products to customers across the UK and Europe. The business offers a stable, collaborative environment with excellent training, career development and attractive benefits.

Responsibilities

German-Speaking Order Management Coordinator

Location: Wigan

Hybrid working

Salary: Up to around £29,000 per annum plus great benefits

Ref: 5535G

Main Duties

You will be managing the customer journey from initial enquiry and order placement through to delivery, providing ongoing support and resolving any issues along the way for UK, European and German-speaking customers.

The Role

• Support UK, European and DACH customers, using your German and English language skills


• Manage the full customer order process, from enquiry and quotation through to delivery.


• Build strong relationships with customers and work closely with Sales and internal teams.


• Handle customer queries, complaints and delivery issues, providing professional and effective solutions.


• Take ownership of your workload, identify potential problems early and proactively find solutions

Candidate's Profile

• Fluent German (written and spoken) – Essential


• Experience In a Customer Service Role Is Preferred


• Exceptional organisational skills and attention to detail


• Proactive, confident and dynamic personality


• Computer literate (with experience in SAP an advantage)

Salary