Experienced Travel Consultant

Japan Experience; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A travel agency in London is seeking an Experienced Travel Consultant to manage sales inquiries and provide excellent customer service. The ideal candidate should have a minimum of 3 years in the travel industry, experience creating tailor-made itineraries, and have traveled to Japan. This hybrid role involves both B2C and B2B client servicing, with responsibilities in booking management and customer support. Offers commission and travel incentives.

Benefits

Quarterly commission

Yearly commission

Travel incentives to Japan

Qualifications

• Minimum 3 years’ experience in the travel industry.
• Hands-on experience creating and managing tailor-made itineraries.
• Experience in B2C and B2B client interactions.

Responsibilities

• Manage sales enquiries and leads effectively.
• Liaise with Ops Team for booking aspects including flights and accommodation.
• Arrange and deliver complex itineraries.

Skills

Customer service

Sales management

Itinerary creation

Travel industry knowledge

Job description

Job Description

Experienced Travel Consultant (Hybrid – London)

Minimum 3 years’ experience | Salary depending on experience | Quarterly and yearly commission | Travel incentives to Japan

We are looking for an experienced Sales and Travel Consultant to join our London team. The ideal candidate will have a solid background in the travel industry, excellent customer service skills, and hands‑on experience creating and managing tailor‑made itineraries. This role requires someone who has travelled to Japan at least once and is confident supporting both B2C and B2B clients.

Role Overview

Primary responsibilities

• Effective management of sales enquiries / leads
• Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)
• Arrange and deliver top quality and complex itineraries
• Cross selling and upselling of all services and products
• Ensure client expectations are meet, providing expert advice
• Deliver high levels of customer and after sales service

Other responsibilities

• Processing payments, refunds and credit notes for tour customers
• Dealing with last minute changes
• Dealing with issues and complaints
• Creati...