Experienced NHS Reception/Administrator

Central Uxbridge Surgery; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A busy GP practice in Uxbridge is seeking a dedicated Receptionist/Administrator. This role is key in providing excellent patient service and supporting clinical staff. Ideal candidates will have customer service experience, strong communication skills, and proficiency in IT, including Microsoft Office. Join us for a fulfilling career with a supportive team environment.

Benefits

Supportive working environment

Training and development opportunities

NHS pension scheme

Flexible working hours

Qualifications

• Previous experience in customer service, receptionist or administrative role.
• Strong communication and interpersonal skills, ability to remain calm under pressure.
• Proactive, professional approach with strong attention to detail.

Responsibilities

• Greet patients and visitors warmly, providing a professional first contact.
• Handle patient queries and manage appointments using the clinical system.
• Process prescription requests and manage internal/external communications.

Skills

Customer service experience

Strong communication skills

Excellent IT skills

Attention to detail

Ability to multitask

Tools

Microsoft Office

EMIS

SystmOne

Vision

Job description

Central Uxbridge Surgery is a busy GP practice serving a diverse community of 16,000 patients. We are looking for a professional and dedicated Receptionist/Administrator to join our friendly team. This role is crucial in ensuring the smooth running of the practice, providing excellent patient service, and supporting clinical and administrative staff.

What We Offer

• A supportive and friendly working environment.
• Training and development opportunities.
• NHS pension scheme.
• Competitive salary based on experience.
• Flexible working hours where possible.

Main duties of the job

• Patient Interaction & Front Desk Management
  • Greet patients and visitors warmly, providing a professional and welcoming first point of contact.
  • Handle patient queries both in person and over the telephone, signposting them to appropriate services.
  • Schedule, amend, and cancel patient appointments using the clinical system.
  • Process new patient registrations and update patient records.
  • Explain practice policies and services, including online access and repeat prescriptions.
  • Manage waiting room flow to ensure a smooth patient journey.
• Administrative Duties
  • Process prescription requests, referrals, and medical reports efficiently and accurately.
  • Scan, file, and distribute incoming correspondence, including hospital letters and test results.
  • Handle electronic document workflow, ensuring records are updated promptly.
  • Respond to and manage internal and external emails professionally.
  • Support recall system by contacting patients for routine checks and immunisations.
  • Maintain patient confidentiality in line with GDPR and practice policies.
  • Assist in updating practice information boards, patient leaflets and other communication materials.
• Operational Support
  • Monitor and maintain office supplies, ordering stock as needed.
  • Prepare clinics and ensure patient lists and necessary documentation are ready for clinicians.
  • Collaborate with clinical and administrative teams to ensure efficient service delivery.
  • Attend team meetings and contribute to discussions on improving patient experience and practice operations.
  • Help troubleshoot IT and telephony issues, escalating to IT support when necessary.
  • Support practice during flu vaccination clinics, health promotion campaigns and other initiatives.
• Compliance & Professional Standards
  • Adhere to practice policies and procedures, including infection control, safeguarding and health and safety.
  • Ensure accurate recording and maintenance of patient information in line with NHS and practice regulations.
  • Report incidents, concerns or complaints to the practice manager promptly.
  • Participate in training sessions to keep up-to-date with relevant procedures.
  • Maintain strict confidentiality regarding patient and practice matters at all times.

Required Skills & Experience

• Previous experience in customer service, receptionist or administrative role.
• Strong communication and interpersonal skills, ability to remain calm under pressure.
• Excellent IT skills including Microsoft Office; quick learner of new systems.
• Ability to work independently and as part of a team.
• Proactive, professional approach with strong attention to detail.
• Ability to multitask and manage workload in a busy environment.
• Commitment to patient confidentiality and data protection regulations.

Desirable Criteria

• Experience working in a GP surgery, healthcare setting or NHS role.
• Knowledge of clinical systems (EMIS, SystmOne, Vision).
• Familiarity with medical terminology and healthcare procedures.
• Understanding of NHS and general practice operations.
• Experience processing prescriptions and referrals.

Why Join Us?

Central Uxbridge Surgery is committed to fostering a positive workplace culture where staff feel valued and supported. As a key part of our team, you will play an essential role in ensuring our patients receive the highest standard of care. If you are organised, motivated and compassionate, we would love to hear from you.

Contact

Please send your CV and a cover letter to [e-mail].