Experienced Casino Cashier

Metropolitan Gaming; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A UK-based gaming company is seeking an Experienced Casino Cashier in Nottingham. Responsibilities include managing the cash desk efficiently, ensuring compliance with regulations, and providing exceptional customer service. The ideal candidate will hold a Personal Functional Licence, have banking or finance experience, and possess a strong work ethic. This role may require working nights and weekends. Join a vibrant team dedicated to delivering an outstanding experience to every guest.

Benefits

50% off food and beverages

Extensive Rewards platform

Company Pension

Financial advice services

Employee assistance program

Qualifications

• Must hold a valid Personal Functional Licence (PFL).
• Experience in banking or finance preferred.
• Ability to maintain a positive attitude and strong work ethic.

Responsibilities

• Observe cash desk procedures and guidelines.
• Accurately complete Company records and paperwork.
• Provide the highest level of customer service.
• Support company-wide customer service initiatives.

Skills

Strong work ethic

Customer service focus

Organised and methodical

Communicative in English

Education

Personal Functional Licence (PFL)

Banking or finance experience

Tools

NEON

Job description

Job Details

Experienced Casino Cashier - Nottingham, Nottinghamshire

Who We Are

At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.

Benefits

• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: a confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

We Are Looking For

We are looking for an Experienced Casino Cashier to ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud. You will also be required to provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. Through training and development, you will be able to take on multiple cashier and gaming roles throughout the venue as required by management.

Main Responsibilities

• Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives, and provisions of relevant legislation.
• Ensure all Company records and paperwork are accurately and comprehensively completed in accordance with Company procedures and accounting guidelines.
• Report errors and omissions to your manager.
• Investigate queries from head office or in‑house.
• Update points/player tracking for customers.
• Maintain all ATM’s.
• Process all banking.
• Provide all visitors and members with the highest level of customer service to ensure a unique guest experience.
• Actively meet day‑to‑day customer service needs and respond appropriately to all queries.
• Positively support company‑wide customer service initiatives.
• Actively create a team environment and support other team members where possible.
• Keep management informed of major players and their transactions or of any unusual incidents or events.
• Maintain a good working relationship with management and other departments within the venue.
• Report and refer to senior colleagues any unusual or major incidents of concern.
• Always maintain and reflect the company values.

Who You Are

• Holds a valid Personal Functional Licence (PFL)
• Banking or finance experience
• Strong work ethic with a passion for exceeding expectations
• Organised and methodical
• Upbeat and positive attitude
• Numerate
• Articulate (in English)
• Personable customer‑service focused
• Computer literate

Desirable Skills

• Competent with use of NEON
• Competent with cash desk manual and policies
• Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance

Service Behaviours

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends, and shifts that coincide with a 24/7 trading week, so individuals should be flexible in their scheduling. Cashiers will spend a large portion of their shift on their feet working directly with the public.

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Nottingham • Battersea Park Road, London, GB