Experience Support Specialist

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service company is seeking an Experience Support Specialist to assist travelers in their journeys, providing recommendations and support throughout their trip. Responsibilities include communicating with clients, managing itinerary requests, and ensuring client satisfaction. The ideal candidate should possess strong communication and organizational skills, alongside a passion for travel. This position offers remote work and access to unique travel perks, contributing to professional growth in the travel industry.

Benefits

Remote work with a flexible schedule

Access to exclusive travel perks

Supportive team culture

Professional growth in the travel industry

Qualifications

• Strong communication skills are essential for effective client interaction.
• Previous experience in customer service is valued for this role.
• Being organized and detail-oriented is important for itinerary management.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.