Expeditor Co Ordinator

Maersk; Derby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company is seeking an Expedite Customer Service Representative to support logistics operations in Derby, England. You will be responsible for managing urgent shipments, coordinating with carriers and warehouses, and resolving delivery issues. Ideal candidates have logistics experience, strong communication skills, and proficiency in logistics software. The role offers annual leave, bonuses, and is open to discussions about flexible working options.

Benefits

25 days annual leave

Annual bonus and pension scheme

Family-friendly benefits

Employee Assistance Program

Qualifications

• Experienced in logistics, transportation, or customer service in a fast-paced environment.
• Strong knowledge of shipping modes (LTL, FTL, air, express) and carrier networks.
• Understanding of international shipping and customs processes (Preferrable).

Responsibilities

• Manage and prioritize expedited shipment requests from customers.
• Coordinate with carriers, freight forwarders, and warehouse personnel.
• Monitor shipment progress and proactively communicate updates.
• Investigate and resolve transportation or delivery issues.
• Maintain accurate records of expedited orders.

Skills

Logistics experience

Communication skills

Problem-solving skills

Ability to handle high-pressure situations

Proficiency in logistics software

Tools

TMS (Transportation Management Systems)

Microsoft Office Suite

Job description

Opportunity

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen.

We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

What We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Description:

We are seeking a highly organized and responsive Expedite Customer Service Representative to support our logistics operations.

In this role, you will serve as the key point of contact for urgent and time-sensitive shipments, ensuring that customer needs are met with speed and accuracy. You will coordinate closely with transportation providers, warehouses, and internal teams to expedite freight movement and resolve delivery challenges efficiently.

Specific Responsibilities

Manage and prioritize expedited shipment requests from customers.

Coordinate with carriers, freight forwarders, and warehouse personnel to ensure timely pickup and delivery.

Monitor shipment progress and proactively communicate updates or delays to customers.

Investigate and resolve transportation or delivery issues, ensuring customer satisfaction.

Maintain accurate records of expedited orders, shipping documents, and communications.

Assist in optimizing logistics workflows for improved response time and service quality.

Collaborate with the operations and customer service teams to meet service level agreements (SLAs).

Ensure compliance with transportation regulations and company policies.

Person Specification:

• Experienced in logistics, transportation, or customer service in a fast-paced environment.
• Strong knowledge of shipping modes (LTL, FTL, air, express) and carrier networks.
• Excellent communication and problem-solving skills.
• Ability to handle high-pressure situations and urgent timelines.
• Proficiency in logistics software, TMS (Transportation Management Systems), and Microsoft Office Suite.

• Understanding of international shipping and customs processes (Preferrable).

What we offer:

• 25 days annual leave with the option to buy or sell 5 days
• Annual bonus and pension scheme
• Family-friendly benefits and retailer discounts through our Benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
• Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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