Senior Executive, Operations

RAFFLES MEDICAL GROUP LTD; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A healthcare provider in Greater London is seeking a Clinic Manager to oversee daily operations, lead a dedicated team, and ensure high standards of patient care. The ideal candidate will have a Bachelor degree in management or related field, strong English proficiency, and experience in the service or healthcare industry. This role involves developing operational plans, conducting audits, and enhancing clinic profitability through effective management of resources. A pleasant disposition and good interpersonal skills are essential.

Qualifications

• Experience in service and healthcare industry is preferred.
• Knowledge of other languages or dialects is advantageous.

Responsibilities

• Ensure smooth day-to-day operations of the clinic.
• Develop and establish business and operational plans.
• Lead and motivate the team to achieve patient delight.

Skills

Proficient in English

Good interpersonal skills

Education

Bachelor degree in management studies or related field

Job description

Job Responsibilities

• Ensure smooth day-to-day operations of a clinic (or cluster of clinics)
• Develop and establish business and operational plans and goals in line with company’s policies and directions.
• To work closely with the Clinic Coordinators and Cluster Manager to ensure assigned tasks and assignments are carried out by clinic staff
• Lead and motivate the team of clinic staff to achieve patient delight
• To ensure that company policies and procedures are streamlined and followed throughout clinic(s) and feedback to management on issues on ground level
• To manage clinic, manpower resources and operating cost effectively
• To work closely with Corporate Services to resolve any client feedback on operational issues on medical services provided
• To ensure that service and care standards are adhered to by the clinic staff and doctors, and to take necessary corrective actions should there be any discrepancies
• To conduct regular audits on various aspects (service, patient care, financial matters) of clinic operations
• To ensure compliance to protocols and adherence to the standards set in terms of safety and quality
• To analyse statistics and costs in each cluster and implement necessary action policies and business development initiatives to ensure each clinic's profitability

Job Requirements

• Bachelor degree, diploma, or equivalent in management studies or related field
• Proficient in English and knowledge of other languages or dialects will be advantageous to better attend to patients from diverse cultures
• Good interpersonal skills with pleasant disposition
• Experience in service and healthcare industry would be an added advantage

We regret that only shortlisted candidates will be notified.