Executive, Brand Performance Support EMEA

Hilton Worldwide, Inc.; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global hospitality leader is seeking an Executive for Brand Performance Support in Watford, EMEA. This role entails maintaining and optimizing platforms, auditing content, and leading educational webinars for stakeholders. The ideal candidate possesses strong Salesforce experience and a background in the hotel industry, coupled with exceptional communication skills. Join a company dedicated to providing extraordinary hospitality experiences and driving performance improvements across its operations.

Qualifications

• Strong Salesforce experience preferred.
• Previous hotel industry experience is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Maintain and optimize platforms and tools for efficiency.
• Audit and review content regularly for relevance.
• Lead educational webinars sharing best practices.
• Assist in developing training for brand programs.

Skills

Salesforce experience

Hotel industry experience

Strong communication skills

Decision-making skills

Analytical skills

MS Office tools

Job description

Job Description

Executive, Brand Performance Support EMEA (EUR015QQ)

Job Description - Executive, Brand Performance Support EMEA (EUR015QQ)

Work Locations

Hilton - Regional Headquarters - Europe Maple Court, Central Park, Reeds Crescent Watford WD24 4QQ

Opening: To foster alignment and leverage on our resources, this position must be based in Hilton’s Watford corporate office, forming part of the EMEA BPS and O&T Central Services team.

Closing Date for applications is Monday 22nd December, 2025.

Position Statement

As part of the EMEA Brand Performance Support team (Activation & Enablement team), your primary focus will be on the maintenance and optimization of platforms and tools, ensuring their seamless operation while upholding high standards of content quality that drive efficiency and support collaboration with hotels and stakeholders. You will play a key role in auditing content, ensuring it remains relevant and accurate, and supporting the development of self‑service tools designed to enhance hotel performance. In addition to these tasks, you will contribute to the creation of educational content, lead webinars, and provide direct support to hotel leadership, driving improvements in key performance indicators on the brand health scorecard. You will also occasionally handle inquiries related to brand standards, commercial tools, operational topics, and brand initiatives, fostering strong communication and alignment across all parties involved.

Position Summary

As a member of the Activation & Enablement team, you will be delivering flawless service and support to the General Manager, Hotel department heads, management company and business stakeholders.

Key Responsibilities

• Ensure the maintenance, optimization, and seamless operation of platforms and tools, upholding high standards of content quality that drive efficiency and facilitate collaboration with hotels and stakeholders.
• Audit and review content regularly, ensuring it remains relevant, accurate and up‑to‑date to support effective communication and operational excellence.
• Lead educational webinars with hotels, sharing best practices and insights to drive performance improvements.
• Assist in the development, training and implementation of brand programmes, procedures, tools, platforms, processes and policies to ensure alignment with organisational goals.
• Regularly participate in brand and enterprise educational opportunities to expand personal knowledge and skills, contributing to the success of the Activation & Enablement team.
• Thrive in a fast‑paced environment with a positive, “can‑do” attitude, and deliver on requests and tasks efficiently.
• Demonstrate flexibility and willingness to support both planned and ad‑hoc project work as needed.
• Handle inquiries via Salesforce related to brand standards, commercial tools, operational topics and tools/platforms.

Direct Reports: n/a

Key Business Partnerships: Hotel Leadership teams, Commercial Team, Loyalty Team, Safety and Security, Communications, Finance, Operations

What are we looking for?

• Strong Salesforce experience.
• Previous hotel industry experience (Hotel or Corporate Office), preferably Hilton.
• Strong communication and customer service skills to internal and external stakeholders.
• Responsiveness and reactiveness with an understanding of the sense of urgency and importance for different stakeholders.
• Excellent decision‑making skills to determine the best resolution within company guidelines and in the best interest of all parties.
• Commercial understanding, experience and / or analytical skills to evaluate data / business information and translate data into knowledge and action.
• Ability and willingness to learn new tools and systems.
• Strong team player with ability to work independently.
• Experience using MS Office tools (Excel, Outlook, PowerPoint, Teams).
• Occasional travel within the EMEA region.
• Graphic design and marketing experience / skills would be beneficial.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!