Exchange Engineer

HSBC; Sheffield; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading global bank is seeking an Email Engineer to support and lead email technologies, primarily Microsoft 365 Exchange Online. The role involves collaborating with global teams to maintain performance and lead incident management during technical issues. Ideal candidates will have extensive Exchange experience, strong technical skills, and excel in communication. This position emphasizes an inclusive workplace culture, committed to diversity and accessibility in the recruitment process.

Qualifications

• Proven expertise in supporting and engineering Exchange Email in large organizations.
• Strong knowledge of Microsoft Exchange Server including high availability and security.
• Experience with Exchange integration in multi-forest environments.

Responsibilities

• Act as Global Subject Matter Expert for email technologies.
• Collaborate with global teams to maintain high-performing Exchange email services.
• Lead escalation and crisis calls for technical issues.

Skills

Email technologies

Microsoft 365 Exchange Online

Incident Management

Technical Proficiency

Security Awareness

Communication

Tools

PowerShell

HCL Domino

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

This is an “Email Engineer” role with global responsibility. The role will report to the Email Engineering P o D Lead and will be part of the Collaboration Engineering Cluster POD within End User Services Chief Technical Office.

Responsibilities

• Act as Global Subject Matter Expert: Lead and support email technologies, primarily Microsoft 365 Exchange Online, Exchange Hybrid, Exchange Server (on-premise), and Outlook clients (desktop, web, mobile).
• Ensure Optimal Service Performance: Collaborate with global teams, vendors, and partners to maintain high-performing Exchange email services.
• Incident Management & Crisis Support: Lead escalation and crisis calls for technical issues impacting global email services.
• Drive Large-Scale Projects: Support and deliver email-related initiatives focused on IT optimization, cost reduction, productivity, security, business growth, and regulatory compliance.
• Design Email Solutions: Create and implement solutions that meet stakeholder requirements, including business, legal, compliance, and cybersecurity needs.

Key Skills & Experience

• Extensive Exchange Experience: Proven expertise in supporting and engineering Exchange Email (on-premise and hybrid) in large organizations, including mailbox migrations to M365 Exchange Online.
• Technical Proficiency: Strong knowledge of Microsoft Exchange Server (automation, troubleshooting, high availability, disaster recovery, security, patching).
• Integration & Networking: Experience with Exchange integration in multi-forest environments, mailbox integration via Graph API/EWS, and understanding of DNS, load balancing, routing, and NAT.
• Security Awareness: Microsoft Active Directory and Active Directory PowerShell modules, Microsoft Azure IaaS components (e.g. Pet/Cattle VM builds, ExpressRoute connectivity, etc.), Exchange integration on a multi-forest design at large scale.
• Communication & Influence: Excellent written and spoken communication, with experience influencing, negotiating, and presenting to diverse audiences.

Nice to have

• HCL Domino Experience: Skilled in email routing, replication topology, applications, access control, and certifier management on large deployments.
• Scripting & Automation: Proficient in developing PowerShell scripts and automating Exchange tasks.
• DevOps/Agile Mindset: Experience with DevOps/Agile processes and tooling.
• Network & Security Knowledge: Strong understanding of network topologies and protocols (DNS, load balancing, routing, NAT) and perimeter security devices/methodologies (firewalls, email gateways, proxy servers, anti-virus).

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]