Exam Training Administrator

RELX Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global company in learning and education is seeking an Exam Training Administrator to coordinate training operations and provide exceptional customer support. This role involves managing course bookings, setting up training sessions, and assisting in learner onboarding. The ideal candidate should have experience in customer service, strong problem-solving skills, and proficiency with Microsoft Office. Generous benefits include health screening, life assurance, and access to a competitive pension scheme.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Life assurance

Competitive contributory pension scheme

Optional Dental Insurance

Maternity, paternity and shared parental leave

Employee Assistance Programme

Learning and development resources

Employee discounts via Perks at Work

Qualifications

• Experience in customer service, administration, or operations.
• Ability to communicate clearly and respectfully with diverse groups.
• Strong organizational and problem‑solving skills.
• Familiarity with digital systems and learning platforms.
• Proficiency in Microsoft Word, Excel, and other Office applications.

Responsibilities

• Respond to student and client inquiries efficiently.
• Manage course bookings, study material orders, and invoicing.
• Set up Tolley Academy sessions and maintain training schedules.
• Coordinate onboarding for new learners, including documentation.
• Upload and manage digital learning resources.
• Track orders and arrange collections.
• Prepare monthly reports for internal and external stakeholders.
• Maintain documentation on procedures and tools.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving skills

Familiarity with digital systems

Proficiency in Microsoft Office

Job description

As an Exam Training Administrator, you'll coordinate training operations and provide exceptional customer support. You'll collaborate with teams and clients to ensure learners have a smooth experience from onboarding to course completion.

Responsibilities

• Respond to student and client inquiries efficiently
• Manage course bookings, study material orders, and invoicing
• Set up Tolley Academy sessions and maintain training schedules
• Coordinate onboarding for new learners, including documentation
• Upload and manage digital learning resources
• Track orders and arrange collections
• Prepare monthly reports for internal and external stakeholders
• Maintain documentation on procedures and tools

Qualifications

• Experience in customer service, administration, or operations
• Ability to communicate clearly and respectfully with diverse groups
• Strong organizational and problem‑solving skills
• Familiarity with digital systems and learning platforms
• Proficiency in Microsoft Word, Excel, and other Office applications

Tolley – Tolley Learning is dedicated to supporting you at every stage in your tax journey. With trusted tax intelligence solutions and highly‑regarded exam training and education materials, we provide guidance for today and prepare you for the future. LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We promote a healthy work/life balance across the organisation and offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we help you meet your immediate responsibilities and your long‑term goals.

Benefits

Working for you. We know that your wellbeing and happiness are key to a long and successful career.

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work