Event Technology and Delegate Engagement Manager

Insight Select; Watford; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A purpose-led insight and events organization is looking for a Delegate Engagement Manager to enhance delegate experiences across various events. Key responsibilities include managing the entire delegate journey, optimising event technology solutions, and overseeing communications. The ideal candidate will have strong experience with event technology platforms like Cvent and a background in managing large-scale events. This full-time role offers a competitive salary plus benefits, and promotes a flexible hybrid working culture.

Benefits

Annual bonus scheme

Market-leading pension contribution

Private medical insurance

Generous annual leave

Strong work-life balance

Inclusive environment with development opportunities

Qualifications

• Significant experience using event technology platforms, particularly Cvent.
• Background in managing delegate experiences for large-scale virtual and in-person events.
• Strong organisational and project management skills.

Responsibilities

• Owning and managing the end-to-end delegate journey across events.
• Delivering and optimising event technology solutions including registration and virtual hubs.
• Managing communications aligned with marketing activities.

Skills

Event technology platforms (ideally Cvent)

Delegate management for large-scale events

Project management

Organisational skills

Attention to detail

Stakeholder influence

Team management

Job description

Delegate Engagement Manager (8 Month FTC) / Hybrid / Watford / £45,000 plus bonus

A purpose-led insight and events organisation is seeking a Delegate Engagement Manager to join its high-performing Events team. This role plays a critical part in delivering market-leading delegate experiences across the businesses face‑to‑face, virtual and hybrid events portfolio, ensuring every attendee has a seamless, engaging and data‑driven journey.

Sitting within Event Operations and reporting into the Head of Event Operations, the Delegate Engagement Manager will take ownership of event technology platforms, delegate engagement strategy and data integrity, while managing a Delegate Engagement Administrator and working closely with marketing, insight, IT and finance teams.

Role & Responsibilities of the Delegate Engagement Manager:

• Own and manage the end‑to‑end delegate journey across all events, ensuring a seamless and engaging experience.
• Deliver and optimise event technology solutions including registration, apps, virtual hubs and scheduling tools.
• Develop and manage delegate communications in line with wider marketing activity.
• Act as the internal expert on event technology platforms (particularly Cvent).
• Implement and improve event technology processes to drive efficiency and consistency.
• Oversee onsite registration and check‑in solutions.
• Ensure data accuracy and maintain an integrated delegate data journey across systems.
• Manage and support the Delegate Engagement Administrator and event delivery teams.

Desirable Skills & Experience of the Delegate Engagement Manager:

• Strong experience using event technology platforms (ideally Cvent).
• Proven background in delegate management for large‑scale virtual and in‑person events.
• Confident project manager with excellent organisational skills.
• Strong attention to detail, particularly around data and systems.
• Ability to influence stakeholders and build effective working relationships.
• Experience managing or supporting junior team members.

Package of the Delegate Engagement Manager:

• Competitive salary depending on experience
• Annual bonus scheme
• Market‑leading pension contribution
• Private medical insurance
• Hybrid working model (home and office‑based)
• Generous annual leave with buy/sell options
• Strong work‑life balance and flexible working culture
• Supportive, inclusive environment with clear development opportunities