Event Coordinator

Imperial Corporate Events Ltd; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic hospitality company is seeking an Event Coordinator based in Leicester. The role involves planning and managing client experiences at high-profile events, requiring excellent organisational and client management skills. Candidates should have experience with Microsoft Office and customer service. The position offers opportunities for career growth and a hybrid working model, along with exclusive event access.

Benefits

Exclusive event access

28 days annual leave

Career development opportunities

Employee assistance program

Hybrid working model

Flexi-time working hours

Qualifications

• Experience working with Excel and Microsoft Office packages.
• Excellent attention to detail is vital.
• Experience in face-to-face client management.
• Strong customer service skills.

Responsibilities

• Build strong client relationships before events.
• Organise ticket packaging and delivery for events.
• Manage customer experience and resolve queries.
• Attend events to ensure positive client experiences.
• Support team members in executing high-profile events.

Skills

Excel

Attention to detail

Client management

Customer service

Tools

Microsoft Office

Job description

Overview

Imperial Corporate Events is a leading hospitality company, providing unforgettable experiences to our clients in the sporting and cultural sectors. From VIP event tickets for prestigious events like the Monaco Grand Prix, Royal Ascot, and the Grand Prix races in Abu Dhabi, Singapore, Monaco, and the UK, to exclusive music events — we deliver unforgettable moments for our clients. We were voted the 64th best SME to work for in the UK, and we’re proud to offer exciting career opportunities in a dynamic, growth-focused company.

As an Event Coordinator, you’ll play a key role in the planning and delivery of exceptional client experiences. You’ll have the opportunity to attend some of the most prestigious events in the world including the Monaco Grand Prix and Royal Ascot and work alongside a high-performing team in a fast-paced, rewarding environment.

This is a client-facing role ideal for someone who is passionate about events, highly organised, and confident managing multiple tasks under pressure.

Responsibilities

• Building strong client relationships both verbally and in writing, including correspondence in the run up to the events
• Organising the packaging process for the sending out of tickets for scheduled events
• Managing the customer experience, including resolving queries and complaints
• Attending events on behalf of Imperial Corporate Events, ensuring a positive client experience and managing any special requirements or stipulations
• The role will involve frequent travel throughout the UK, wider Europe and on an international basis, including weekends and overnight stays
• Supporting existing team members to execute high profile events

Qualifications / Skills

• Experience working with Excel, data export, mail merge and Microsoft Office packages
• Excellent attention to detail
• Face-to-face client management experience
• Excellent customer service

What We Offer

• Exclusive Event Access: Attend high-profile events such as the Monaco Grand Prix, Royal Ascot, Wimbledon, and more
• Annual Leave: 28 days (including bank holidays), which increases with length of service and career progression
• Career Development: Growth and development opportunities
• Perks: Employee assistance program, and access to a range of support services
• Hybrid Working: Up to 2 days of remote work after completing probation
• Flexi-time: Work your contracted hours between core office times

Experience within the corporate hospitality/events sector is desirable but not essential.

• Please note a full clean driving license is required for this role