EV Charging & Customer Care Liaison

FM Conway; Sevenoaks; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure company in Sevenoaks is seeking a Customer Liaison Officer. In this role, you will manage inquiries from customers, support electric vehicle charging solutions, and handle communications. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to work both independently and in a team environment. This position offers a variety of benefits, including development opportunities and access to gym facilities.

Benefits

23 days holiday plus bank holidays

Opportunities for training

Access to on-site gym

Subsidised restaurant

Health and well-being benefits

Qualifications

• Experience in customer service and handling sensitive information.
• Ability to communicate effectively with diverse people.
• Strong customer focus and teamwork skills.

Responsibilities

• Manage and investigate enquiries from internal customers and the public.
• Support SureCharge customers with electric vehicle issues.
• Administer the Customer Care email inbox.

Skills

Communication

Customer service

Team collaboration

Problem-solving

Job description

A leading infrastructure company in Sevenoaks is seeking a Customer Liaison Officer. In this role, you will manage inquiries from customers, support electric vehicle charging solutions, and handle communications. The ideal candidate should have strong customer service experience, excellent communication skills, and the ability to work both independently and in a team environment. This position offers a variety of benefits, including development opportunities and access to gym facilities.