European Market Support

Tradeweb Markets LLC; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech company in the UK is seeking a dedicated professional to support and operate its electronic trading platforms. You will ensure the production systems run smoothly and assist clients with their queries, while striving for operational excellence. Applicants should have a Bachelor's degree, strong problem-solving abilities, and experience in client service. This mission-critical role requires flexibility, particularly in working hours, including shifts covering the European trading day.

Qualifications

• Experience managing client queries and problems.
• Hands-on approach to deliver commitments.
• Desire to learn and improve skills.

Responsibilities

• Ensure production and UAT systems are operating correctly.
• Troubleshoot dealer and system issues.
• Assist dealers with platform functionalities.

Skills

Problem solving

Excellent communication

Analytical skills

Client service

Flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office/Excel

Job description

You will be part of Tradeweb's EMS team supporting and operating Tradeweb's cutting edge electronic trading and regulatory reporting platforms. Clients across 65 countries use these platforms to trade $780 billion daily. You and your team will be responsible for continued growth and operational excellence of the platform, working specifically with Market Makers. This is a mission critical role calling for many talents including: great communication, problem solving and a clear head under pressure. We will provide the training, team and environment in which you can thrive. You will be part of a dynamic high performing team responsible for operating the Production/Onboarding part of the platform. You and your team will be responsible for everything from working with dealers through to monitoring and troubleshooting the platform itself.

Responsibilities

• Ensure production and UAT systems are operating correctly throughout the day
• Troubleshoot and identify solutions to dealer and system issues.
• Assist dealers with queries about how the platform works including functionalities, UIs and platform APIs
• Look for opportunities to improve processes and procedures, potentially with automation
• Ensure top level customer service and understand priorities and impact.

Qualifications

• Bachelor's degree or equivalent
• Excellent problem solving, planning and analytical skills
• Experience of managing client queries and problems
• Flexible and adaptable to changing priorities
• Hands‑on approach with ability to deliver to commitments
• A desire to learn and improve skills and knowledge
• Proven ability to work as part of a team and with other teams
• Results oriented and motivated to deliver excellent client service
• Experience of working in a high pressure environment and deliver to tight deadlines
• Good understanding of Microsoft Office/Excel

Desirable Skills

• Experience working with FIX and other APIs
• Good understanding of networking concepts
• Experience of trading systems
• Fixed income market knowledge

Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500 clients - including the world's largest banks, asset managers, hedge funds, insurance companies, wealth managers and retail clients -- in more than 65 countries across the globe. Since our first trade in 1998, we have helped transform and electronify the fixed income markets. Tradeweb is a culture built on innovation, creativity and collaboration. Through a combination of very talented and driven people, innovative products and solutions, cutting‑edge technology, market data, and a vast network of clients, we continue to work together to improve the way financial markets trade.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading. Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer. EEO poster compliance: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

The candidate will be required to work on a rotating shift pattern covering the European trading day which are currently from 6:30am to 6:30pm. The shifts are to ensure coverage for the European and Asian market trading hours. System checkouts are required before the market start for each location and end of day maintenance to be performed after market close. The market trading hours are always subject to change and the team is required to be flexible to accommodate. Occasional weekend and evening work will be required.