European Demo Centre Manager

Danaher Corporation; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global leader in diagnostics is seeking a European Demo Centre Manager based in Newcastle. This role involves managing demo inventory, ensuring customer satisfaction by supporting demo requests, and optimizing logistics processes. Candidates should hold a degree in Life Sciences, have extensive logistics experience, and strong skills in SAP and customer relations. The position requires fluency in English and the ability to work in diverse teams. Join a company dedicated to advancing cancer diagnostics and improving lives.

Qualifications

• Multiple years of work experience in a Demo/Logistics environment or related fields.
• Understanding customer needs and regulatory limitations in diagnostics.
• Ability to work in a multicultural team and international environment.

Responsibilities

• Optimize utilization of EDC Demo Inventory and manage loan processes.
• Coordinate freight management and ensure demo stock availability.
• Host demo lab sessions and consult sales teams for customer needs.

Skills

Logistics experience

Customer care excellence

SAP knowledge

Fluent English

Education

Degree in Life Sciences

Tools

Demo Management Systems

CRM software

Job description

About Leica Biosystems

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We are a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy‑to‑use, consistently reliable offerings improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you help develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher, working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

European Demo Centre Manager

The European Demo Centre Manager for Leica Biosystems (LBS) is responsible for delivering a premium experience for customers requiring a demonstration of LBS equipment in their own facilities or on our site in the Newcastle Demo Lab, and for supporting customers with loan equipment as needed to ensure continuity of operations. This position is part of the EMEA Customer Excellence Team and will preferably be on‑site in Newcastle. You will be part of the European Customer Excellence team and report to the EMEA Customer Excellence Director, driving Customer and Service excellence by designing, implementing and improving key processes and systems in Service, Customer Care and Demo Support, thereby supporting our customers and associates.

Responsibilities

• Ensure optimized utilization of the EDC Demo Inventory by establishing Standard Work and subsequently running Daily Management for all European LBS Demo loan processes.
• Ensure agreed Demo stock availability discussed and agreed with EMEA LBS Segment leaders. Freight management: monitor, adapt & improve freight forwarder performance. Product sell‑off: ensure targeted sell‑off performance for LBS Europe, based on SW for aging Demo Inventory.
• EDC Lab in Newcastle – function as host for the demo lab, run pre‑calls, and consult with the sales team to fit the demo lab to customer needs.

Qualifications

• Degree in Life Sciences and/or Technical or Logistics experience in a relevant industry.
• Multiple years of work experience in a Demo/Logistics environment; Medical Devices/Instruments Sales or Service; Product Management or Manufacturing.
• Understanding and awareness of the specific customer needs, regulatory limitations and commercial support requirements for a sales unit in a diagnostic market.
• Effective knowledge of SAP; preferably exposure to Demo Management Systems and other EDC related processes or alternative ERPs with multiple Sales organizations. Alternately strong experience with CRM or other software tools that demonstrate an ability to understand financial and processing complexity.
• Ability to read, write and speak English fluently. A European language would be preferred.
• Demonstrable ability to work in an international environment, understanding cultural requirements and working in a multicultural team.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel within EMEA < 20 %.
• Primary work location is Newcastle. Must have a valid driver’s license with an acceptable driving record.
• Ability to lift, move or carry equipment up to 25 kg occasionally.
• Ability to work in a pathology lab environment with occasional exposure to chemical and biological samples. Awareness of lab safety and biological and chemical hazards.

Preferred Experience

• Leica Biosystems equipment from a technical or application perspective.
• Logistics systems and delivery, customs regulations.
• Project management.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.